Supervisor (Mat Cover - 9 Month FTC)

THE WHITE COMPANY; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate individual to supervise a retail team, ensuring exceptional customer service and driving sales. In this dynamic role, you will lead the team to optimize the customer experience while maintaining brand standards. You will be responsible for staff development, managing store operations, and ensuring customer satisfaction. This position offers a rewarding environment with competitive benefits, including product discounts and a discretionary bonus scheme. Join a company committed to inclusivity and sustainability, where your contributions will be valued and celebrated.

Benefits

50% discount on products

23 days holiday rising to 25

Volunteer Day

Discretionary bonus scheme

Perkplace Benefits Platform

Group Personal Pension scheme

Life assurance plan after probation

Social events throughout the year

Qualifications

• Passionate about customer service and team leadership.
• Experience in retail management and sales optimization.

Responsibilities

• Supervise the team to enhance customer experience and sales.
• Manage staff training and ensure high service levels.
• Handle store operations including cash management.

Skills

Customer Service Excellence

Team Supervision

Sales Optimization

Staff Training and Development

Conflict Resolution

Job description

Our Role

You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximize profit whilst maintaining the brand image.

You will naturally bring our PRIDE values to life, leading everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.

What you'll be doing

• Supervise the team to optimize the customer experience as part of TWC multi-channel strategy.
• Supervise the training, development, and motivation of staff in order to achieve the highest possible levels of customer service and performance.
• Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner.
• Awareness and supervision of the store presentation – including cleanliness, visual display, and merchandising - so it is reflective of the brand.
• Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases, etc.
• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists, and cash handling.
• Driving sales on the shop floor in the absence of senior management – optimizing sales and customer service at all times.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.

• 50% discount on our products.
• 23 days holiday rising to 25 during service.
• A Volunteer Day with a charity of your choice.
• In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually.
• Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle.
• Automatic enrolment into the Group Personal Pension scheme.
• Following successful probationary completion, you’ll be covered by our life assurance plan.
• Social - Christmas party/social events throughout the year.

Our Equality Diversity and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.