Supervisor - Manchester Arndale (40 hours)

Rituals; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury retail brand in Manchester is seeking a Rituals Expert to lead sales and mentor the team. You will engage with customers, ensuring a premier experience, while working alongside the management team to achieve store goals. Ideal candidates possess strong customer service skills and prior supervisory experience in retail or hospitality.

Qualifications

• High energy, humility, and a sense of humor.
• Ability to mentor team members and connect with customers.
• Passionate about the brand and excites team and customers.

Responsibilities

• Part of the in-store management team.
• Act as a lead sales advisor.
• Interact directly with customers for optimal experience.

Skills

Customer-service mindset

Decision-making skills

Problem-solving skills

Mentoring abilities

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience with product expertise to match. You are a true brand ambassador, listening to our customers’ needs, and a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions to expand your professional skill set in luxury retail and cosmetics!

You’ll work alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to achieve personal and store goals. You’ll interact directly with customers to ensure an optimal customer experience and mentor and support Rituals Advisors.

Qualifications

High energy, humility, and a sense of humor!

You are unique because of your ability to mentor team members and connect with customers, making everyone feel at home in our stores. As a Rituals Expert, you are passionate about our brand and can share that excitement with your team and customers.

Additionally, you have:

• Prior experience as a supervisor or Team Leader in retail or hospitality.
• Strong motivation to meet performance targets.
• A customer-service mindset and team-oriented work ethic.
• Decision-making and problem-solving skills.
• Attention to detail, organized and structured approach.