Supervisor - Manchester Arndale (32 hours)

Rituals; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Rituals Expert, where you will play a vital role in delivering an exceptional customer experience in luxury retail. This position offers the opportunity to lead a team, mentor others, and engage directly with customers, ensuring they feel welcomed and valued. As a brand ambassador, your enthusiasm for the products will inspire your team and enhance the shopping experience. If you thrive in a dynamic environment and are passionate about luxury retail and cosmetics, this role is perfect for you. Be part of a team that values energy, humor, and a customer-first mentality.

Qualifications

• Experience in retail or hospitality as a supervisor or team leader.
• Strong motivation to achieve performance targets.

Responsibilities

• Lead sales advisor role focusing on customer experience.
• Mentor and support Rituals Advisors in-store.

Skills

Mentoring

Customer Service

Decision Making

Problem Solving

Teamwork

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

1. Prior experience as a supervisor or Team Leader within retail or hospitality.
2. Strong motivation to reach performance targets.
3. A customer-service mentality and team-player’s work ethic.
4. Decision making and problem-solving skills.
5. Eye for detail, organised and structured.