Supervisor - M&S Simply Food

www.findapprenticeship.service.gov.uk - Jobboard; Derby; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading service provider at Donington Park is seeking a Supervisor to lead teams and deliver exceptional customer service. The ideal candidate will have prior supervisory experience, communicate effectively, and have a passion for customer satisfaction. This full-time role offers competitive pay and benefits, including an annual bonus and a generous employee discount scheme.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team (highly desirable).
• Passion for delivering a memorable customer experience.
• Ability to work independently and make reasoned decisions under pressure.

Responsibilities

• Leading your teams to achieve and deliver excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Partnering with the Store Manager to set targets for the team.

Skills

Leadership

Customer service

Communication skills

Decision-making

Job description

Supervisor £26,900 - £28,000
40 hours per week
Donington Park Services, M1 Junction 23A, Castle Donington, Derby DE74 2TN

As a Supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple: to be an enthusiastic leader and brand ambassador delivering M&S Simply Food’s high-quality food and exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445 pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

Responsibilities of a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager to set targets for the team
• Providing coaching and feedback to Team Members, and identifying training needs
• Responding to customer feedback promptly and appropriately

What you’ll bring:

• Previous experience of leading or supervising a team (highly desirable)
• Passion for delivering a memorable customer experience
• Great communication skills and decision-making ability
• Ability to work independently and make reasoned decisions under pressure
• Access to the site, as some locations may have limited or no public transport access

Whether you are a shift manager, team leader, or aspiring to management, or a team member seeking the next step, we want to hear from you! Where our customer’s journey pauses, yours just begins. Apply today!

*Please note: internally, this role is called Team Leader.

Want to know what it's like to work for us? Find out from our colleague Terri.