Supervisor - M&S Simply Food

Moto Hospitality; Carnforth; On-site; GBP 27,000; Full time

Job summary

A motorway services provider in Carnforth is seeking a Supervisor to lead teams in delivering excellent brand standards and customer service. The ideal candidate should have experience in leadership and a passion for great customer experiences. This role offers an annual salary of £26,900 with an annual bonus up to £3,445 and extensive benefits.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Great communication skills and being comfortable making decisions.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading teams to achieve excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Processing stock counts and orders.
• Partnering with the Store Manager in setting targets.
• Coaching and providing feedback to Team Members.
• Taking ownership of customer feedback.

Skills

Leading teams

Customer service

Decision making

Communication skills

Ability to work on own initiative

Job description

Supervisor £26,900 per annum – 40 hours per week
Hours between 6am and 10pm
Address: Burton Services, M6 Northbound between Junction 35 and 36, Carnforth LA6 1JF

As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food’s handy range of high‑quality food and exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner

What you’ll bring to us

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Where our customer’s journey pauses, yours just begins. Apply today!