Supervisor - London Oxford Street Flagship Spa (32 - 40 hours)

Rituals; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury retail brand in London seeks a Supervisor for its new store on Oxford Street. The role focuses on enhancing customer experiences through mentorship and leadership. Ideal candidates will have retail or hospitality experience, a customer-service mentality, and a passion for the brand. This position offers a chance to lead a dynamic team in an innovative shopping environment.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Eye for detail, organised and structured.

Responsibilities

• Guide a transformative shopping experience in the new store.
• Ensure an optimal customer experience through direct interaction.
• Mentor and support Rituals Advisors.

Skills

Customer-service mentality

Team-player work ethic

Decision making

Problem-solving skills

Job description

Job Description

As a Supervisor of our groundbreaking Oxford Street West ‘Mind Oasis’ store, you will guide a transformative shopping experience—blending science-backed treatments with immersive design. Opening this November, this concept redefines the way customers engage with wellbeing and luxury. Your vision and leadership will ensure every visitor experiences a moment of pause, breath, and reconnection in their everyday lives. Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.