Supervisor - London Oxford Street Flagship Spa (16 - 24 hours)

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury retail brand in London is seeking a Supervisor for their new Oxford Street West store. The role involves guiding a transformative shopping experience, mentoring team members, and ensuring exceptional customer service. Ideal candidates have supervisor experience in retail or hospitality and possess a strong customer-service mentality. This opportunity includes training, competitive bonuses, and employee discounts.

Benefits

Training and development opportunities

Competitive bonus scheme

Employee discount

Numerous wellbeing initiatives

Company & Team Events

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.

Responsibilities

• Guide a transformative shopping experience blending treatments with design.
• Work alongside Store Manager and Assistant Store Manager towards goals.
• Mentor and support other Rituals Advisors.

Skills

Team mentoring

Customer service

Decision making

Problem solving

Organizational skills

Job description

Share your talents:

As a Supervisor of our groundbreaking Oxford Street West ‘Mind Oasis’ store, you will guide a transformative shopping experience—blending science-backed treatments with immersive design. Opening this November, this concept redefines the way customers engage with wellbeing and luxury. Your vision and leadership will ensure every visitor experiences a moment of pause, breath, and reconnection in their everyday lives. Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

Bring all of you:

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

-Prior experience as a supervisor or Team Leader within retail or hospitality.
-Strong motivation to reach performance targets.
-A customer-service mentality and team-player’s work ethic
-Decision making and problem-solving skills.
-Eye for detail, organised and structured.

Benefits of working at Rituals:

-Training and development opportunities
-Competitive bonus scheme
-Rituals employee discount
-Numerous wellbeing initiatives and EAP
-Company & Team Events