Supervisor - London Oxford Street Flagship Spa (16 - 24 hours)

Rituals; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury retail brand in London is seeking a Supervisor for their innovative Mind Oasis store. In this role, you will guide a unique shopping experience, mentor team members, and ensure customers feel at home. The ideal candidate will have supervisory experience in retail or hospitality, be customer-focused, and possess strong problem-solving skills. This is an opportunity to thrive in a dynamic luxury environment.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Decision making and problem-solving skills.

Responsibilities

• Guide a transformative shopping experience for customers.
• Mentor and support Rituals Advisors.
• Ensure an optimal customer experience.

Skills

Mentoring

Customer service

Problem solving

Team collaboration

Job description

Job Description

As a Supervisor of our groundbreaking Oxford Street West ‘Mind Oasis’ store, you will guide a transformative shopping experience—blending science-backed treatments with immersive design. Opening this November, this concept redefines the way customers engage with wellbeing and luxury. Your vision and leadership will ensure every visitor experiences a moment of pause, breath, and reconnection in their everyday lives. Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to reach your personal goals and store objectives. You’ll interact directly with customers to ensure an optimal customer experience and mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers makes everyone feel at home in our stores. As a Rituals Expert, you are professional, excited about our brand, and know how to share that excitement with your team members and customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.
• Decision-making and problem-solving skills.
• Eye for detail, organized, and structured.