Supervisor - London Gatwick Airport - New Store Opening!

Pandora; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in jewelry retail is seeking a proactive supervisor to oversee its store operations. The successful candidate will manage the sales floor, motivate a high-performing team, and ensure exemplary customer service. A competitive pay package includes bonuses and a generous employee discount, fostering a rewarding work environment.

Benefits

Jewellery uniform allowance

Access to discounts on retail, hospitality, entertainment

Parties, incentives, and gifts throughout the year

Qualifications

• Experience with leading brands or retail is preferred.
• Well-presented with a passion for retail.

Responsibilities

• Overseeing the sales floor and motivating the team.
• Conducting daily team briefs and monitoring sales figures.
• Achieving and surpassing sales targets.

Skills

Sales and profitability experience

Customer service

Communication skills

Adaptability and flexibility

Positive attitude

Passion for retail

Job description

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Client:

Location:

Gatwick, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3bcc11bbb0a0

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Opening in July

Interview process from May

Hire dates to cover training from June

Competitive hourly pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, motivating a high-performing team to exceed targets, and providing world-class service, we want to hear from you!

Our UK stores have been recognized in the Sunday Times ‘Best Places to Work’, among only 11 in the ‘very large’ employers category.

The role

The supervisor is our brand ambassador, overseeing the busy sales floor, motivating sales assistants to drive sales, excel in customer service, and create memorable experiences for customers.

In this fast-paced retail environment, you will share product knowledge, run coaching sessions, and ensure store operations run smoothly. Supervisors will set personal KPIs and sales targets.

Note: Store hours may include late nights and early mornings, especially in airport locations, to be discussed during the interview process.

What to expect from the role

• Conduct daily team briefs, share KPIs, and motivate the team to meet them
• Perform store walks, understand visual merchandising importance
• Monitor sales figures
• Handle escalated complaints
• Achieve and surpass sales targets through effective selling skills
• Build strong customer relationships by providing exemplary service

Store operations include acting as key holder, cashing up, assisting with administrative duties, managing deliveries, operating the till, and following security policies.

The successful candidate

The ideal candidate is a passionate team player, capable of supporting their team to deliver an unforgettable Pandora experience. Experience with leading brands or retail is preferred. We seek individuals who embody our core values of dreaming, daring, caring, and delivering.

Requirements

• Proven sales and profitability experience
• Passion for excellent customer service
• Strong communication skills
• Adaptability and flexibility
• Positive attitude and enthusiasm for Pandora
• Well-presented with a passion for retail

Why work with us?

We value our people and offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly bonus of 10%, potentially 20%
• Jewellery uniform allowance
• Access to discounts on retail, hospitality, entertainment
• Support through ‘Retail Trust’
• Parties, incentives, and gifts throughout the year