Supervisor - London City Stores

Charles Tyrwhitt; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor to lead their sales team in London. This role focuses on coaching and motivating staff to achieve sales targets while ensuring exceptional customer service. You will play a crucial role in maintaining a professional store environment and engaging with team members to foster a winning mentality. With a strong emphasis on personal development, the company offers excellent training opportunities and a collaborative work culture. If you are passionate about retail and customer satisfaction, this is the perfect opportunity to grow your career.

Benefits

Excellent bonus scheme

Uniform allowance

Cycle to work scheme

Season ticket loans

Fun fund for team activities

Professional development training

Qualifications

• Previous experience in retail at Supervisor or Key Holder level.
• Passion for Customer Service and achieving sales targets.

Responsibilities

• Coach and motivate the sales team to exceed targets.
• Manage operational and compliance tasks for smooth store running.

Skills

Customer Service

Sales Management

Team Leadership

Retail Operations

Education

High School Diploma

Retail Management Certification

Job description

The Role

At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well,” and we rely on our specialist teams to achieve this.

We are currently seeking a Supervisor to work at one of our City Cluster locations in London.

This is a 40-hour contract. Candidates must be flexible to work weekdays and weekends.

What you will be doing

The Supervisor plays a key role in the store’s leadership, coaching and motivating the sales team to exceed targets, maximize KPIs, and deliver excellent customer service. You will foster a professional and enjoyable store environment, promote a winning mentality in service and sales, and lead by example. You should be knowledgeable about CT products, customer service, and selling techniques, and will be responsible for training staff and encouraging the use of training tools.

You will also assist with operational, compliance, and administrative tasks to ensure smooth store operations, adhering to company policies, health and safety guidelines, and security procedures.

What we are looking for

Applicants should have previous experience in retail at a Supervisor or Key Holder level. A passion for customer service and a proven ability to deliver strong sales are essential.

We value alignment with our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”

We seek proactive, hardworking individuals who thrive in a collaborative environment and are driven to create positive change.

What you can expect from us:

In addition to core benefits, UK retail colleagues receive:

• Excellent bonus scheme paid quarterly when targets are met.
• Uniform allowance refreshed every 6 months.
• Support for commuting, including cycle-to-work schemes, relocation packages, and season ticket loans for London stores.
• A fun fund for parties, treats, social activities, and team events.
• Professional development through The Tyrwhitt Academy, including product knowledge, customer service training, and apprenticeship qualifications.

Who we are

Founded over three decades ago by Nicholas Charles Tyrwhitt Wheeler, our mission is to provide high-quality, affordable shirts for all men, regardless of size or budget. While renowned for shirts, we now offer complete wardrobe solutions for various occasions.

Our flagship store is on London’s Jermyn Street. Our headquarters is in London Bridge, with offices in Manhattan, Milton Keynes, and other locations supporting our global presence.

We are committed to sustainability, ethical practices, and giving back to the community. We strive to improve our social and environmental impact continually.

‘I am Proud and Free to be me!’

Our diverse, passionate team embodies our core beliefs: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”