Supervisor - Liverpool Airport

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Supervisor for its Liverpool Airport location. In this dynamic role, you will be part of the Junior Management team, providing essential support to enhance customer service and drive sales. Your responsibilities will include supervising staff, maintaining shop floor standards, and ensuring a high level of customer satisfaction. With opportunities for personal and professional growth, this position offers a chance to make a significant impact in a fast-paced retail environment. Join a team that values excellence and customer engagement, and take your career to the next level!

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Exclusive online deals and discounts

Access to counselling services

Health cash plans

Internal development courses

Opportunities for apprenticeships

Discounted gym memberships

Access to colleague networks

Volunteer opportunities with JD Foundation

Qualifications

• Experience in a fast-paced retail/customer-facing environment is essential.
• Strong communication skills and attention to detail are crucial.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive and exceed sales targets through effective monitoring.
• Train and develop staff while maintaining high standards.

Skills

Supervisory experience

Customer service

Sales targets

Coaching and mentoring

Communication skills

Attention to detail

Job description

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Supervisor - Liverpool Airport, Liverpool

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Client:

JD Group

Location:

Liverpool, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

bc85597d714b

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff while maintaining shop floor standards and handle certain managerial processes as instructed by Store Management.

Responsibilities:

As a supervisor, your duties will include:

• Delivering excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Driving and exceeding sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
• Maintaining high visual merchandising standards through engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Training and developing staff by assisting with new employee induction, encouraging personal progression, and overseeing training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Complete mandatory training for all new colleagues.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong communication skills.
• Attention to detail and ability to maintain high standards on the shop floor.
• Ability to promote JD Group values to stakeholders.

Benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives.
• Volunteer opportunities with JD Foundation.
• Employer engagement forums for positive change.