Supervisor - Liverpool Airport

JD Group; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading retail company seeks a passionate individual for their Junior Management team in Liverpool. The role involves enhancing customer service, driving sales, and developing staff within a fast-paced environment. Candidates should possess supervisory experience and a strong attention to detail to promote company values successfully.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Exclusive wellness deals

Access to counselling and health advice

Health cash plans

Internal development courses

Discounted gym memberships

Qualifications

• Experience in a fast-paced retail or customer-facing environment.
• Strong understanding of retail trends and competitors.
• Ability to promote values to stakeholders.

Responsibilities

• Deliver excellent customer service and manage staff processes.
• Drive sales targets and ensure high visual merchandising standards.
• Train and develop staff through inductions and assessments.

Skills

Supervisory experience

Coaching

Attention to detail

Customer service

Job description

Role overview:

As part of the store’s Junior Management team, you will provide managerial support to maintain and improve customer service levels throughout your section. You will assist in supervising staff and managing daily managerial processes as instructed by Store Management.

Responsibilities:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
• Maintain high visual merchandising standards using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs including Units, Conversion, ATV, and UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong attention to detail and ability to maintain high standards on the shop floor.
• Ability to promote JD Group values to stakeholders.

Benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% on products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts through TELUS Health platform.
• Access to counselling, digital health, and well-being advice.
• Health cash plans.
• Internal development courses and apprenticeships with nationally recognized qualifications.
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives for positive change.