Supervisor - Liverpool 16hrs

Søstrene Grene Import A/S; Liverpool; On-site; GBP 21,000 - 28,000; Full time

Job summary

Søstrene Grene is seeking a dedicated Supervisor for our Liverpool store. You will lead daily shop floor operations, manage staff tasks, and maintain high customer service standards in a fast-paced retail environment.

As a Supervisor, you will train new starters, open and close the Bold Street store, manage deliveries, handle POS transactions, and resolve customer issues with a proactive, can-do attitude. Join a lively team committed to excellent service.

Qualifications

• Experience in fast-paced retail environments.
• Proven track record in retail, customer service and leadership.

Responsibilities

• Managing the effective workflow of the shop floor.
• Delegating tasks to the right staff and supervising performance.
• Training new starters and setting a high example for the team.
• Opening and closing the store as a keyholder.
• Receiving, processing and organising store deliveries.
• Handling customer payments and cash handling procedures.
• Addressing and resolving customer complaints in a professional manner.

Job description

Welcome to the Wonderful World of Anna and Clara

Do you have a passion for retail, customer service, and leadership?

Søstrene Grene is seeking an exceptionalSupervisor for our store in Liverpoolwith a proven track record in fast-paced retail environments.

A Supervisor at Søstrene Grene has a busy and diverse role.

Supervisor responsibilities include managing the effective workflow of the shop floor, delegating tasks, supervising staff and tasks, training new starters, setting a high example, and creating a good Team spirit.

Other responsibilities include:

• Managing the effective workflow of the shop floor
• Identifying tasks that need to be completed and delegating jobs to the right people
• Ensuring shop floor is always well stocked, communicating to staff what areas need to be refilled.
• Supervising work, evaluating performance, and providing feedback to colleagues and/or your manager as required.
• Creating a positive and proactive work environment for your Team, by leading with a can-do attitude.
• Managing conflict
• Training new hires
• Keyholder duties, including opening and closing the store
• Assuming additional management responsibilities as may be required in the absence of the Management team.
• Assisting with staff scheduling as required
• Receiving, processing, and organising store deliveries
• Sign writing in line with established guidelines.
• Processing customer payments using the shop's Point of Sale (POS) system.
• End of day cashing up and float management.
• Cash Safe management and G4S lodgements
• Addressing and resolving customers complaints in a professional manner.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

We look forward to hearing from you!

Location: Bold Street, 9, L1, Liverpool, United Kingdom