Supervisor - KFC

Moto Hospitality; Grays; On-site; GBP 20,000; Full time

Job summary

A leading hospitality company in Grays is seeking an enthusiastic Supervisor to assist the restaurant manager. The role involves leading teams, maximizing sales, and delivering excellent customer service. Ideal candidates will have prior supervisory experience and a passion for customer satisfaction. The position offers a £1,000 retention bonus and significant employee discounts, along with opportunities for career development.

Benefits

£1,000 retention bonus

Up to 60% colleague discount

Enhanced benefits including pension and life assurance

Funded qualifications for career development

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Great communication skills and be comfortable making decisions.

Responsibilities

• Leading your teams to achieve and deliver excellent brand standards.
• Maximising profit by driving sales and controlling costs.
• Providing coaching and feedback to team members.

Skills

Leading or supervising a team

Delivering a memorable customer experience

Great communication skills

Job description

Supervisor - £13.40ph - 35 hours per week

Address: Thurrock Services, M25, Junction 30/31, Arterial Road, Grays RM16 3BG

As a Supervisor you will be the strong right arm to your restaurant manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering KFC’s world-famous fried chicken and exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• £1,000 retention bonus*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the leadership team in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Where our customer’s journey pauses, yours just begins.

Apply today!

Please note:

• Please note internally this role is called Team Leader
• Retention bonus payable subject to completion of KFC’s Shift Leadership Programme, payment made in two 6 monthly instalments and pro-rata based on start date on contract