Supervisor I - KS UK Bicester (37.5 Hours)

Tapestry, Inc.; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tapestry, Inc. seeks a Supervisor for their Kate Spade store in Bicester. This role involves leading a team to deliver exceptional customer service, ensuring compliance with operational standards, and contributing to team development. Applicants should have managerial experience in a retail environment and be proficient in Microsoft Office tools.

Qualifications

• Experience in a retail service environment in a management position.
• Ability to work flexible schedules, including nights and weekends.
• Strong verbal communication skills for customer and staff interaction.

Responsibilities

• Ensure customer service excellence on the sales floor.
• Lead team building and staff development efforts.
• Maintain compliance with Kate Spade's operational standards.

Skills

Customer Service

Team Leadership

Communication

Education

Experience in retail service environment in management position

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

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Supervisor Experienced in BOH Operations I - KS UK Bicester (37.5 Hours) Maternity Cover 12 months

Kate Spade

Bicester, LND, GB

Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose

The Supervisor assists store management by ensuring a customer focus on the sales floor with exceptional floor supervision and a BOH drive. As an integral member of the team, you will help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Kate Spade standards.

We are looking for an exceptional Supervisor that leads by example, sets the tone on the sales floor and BOH, and provides feedback to the store team that will result in exceeding Kate Spade Service standards. In return you will be given the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with the opportunity to advance your career

PROFILE

The successful individual will leverage their proficiency to:

• Creates a high energy, sales and service focused environment;
• Ensures all customers are being serviced according to the Kate Spade approach standard;
• Inspires team to meet and exceed performance standards;
• Takes initiative to act on development needs;
• Maintains a confident and/or commanding floor presence;
• Acts as advocate for the team;
• Creates partnerships with team members;
• Represents the brand appropriately in all situations.

The accomplished individual will possess:

• Experience in a retail service environment in a position of management;
• Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
• Ability to communicate effectively with customers and staff and manoeuvre the sales;
• Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.

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