Supervisor - House of Fraser Belfast

TFG London; Belfast; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company is seeking a Supervisor for their Belfast store, where you will enhance the shopping experience through exceptional customer service. The role requires you to engage customers actively, assist in building outfits, and drive commercial success while working closely with the store team.

Qualifications

• Reliable and motivated individual with excellent communication skills.
• Flexible and able to adapt to changing priorities.
• Proficient in customer service and product knowledge.

Responsibilities

• Actively greet and assist customers, aiming to build multiple sales.
• Collaborate with the team to enhance branch profitability.
• Ensure smooth day-to-day operations of the store.

Skills

Communication

Customer service

Teamwork

Sales

Job description

Social network you want to login/join with:

Supervisor - House of Fraser Belfast, Belfast

Client:

TFG London

Location:

Belfast, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

168cc5181ba8

Job Views:

6

Posted:

20.06.2025

Expiry Date:

04.08.2025

Job Description:

About The Role

Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in-store management team in driving commercial growth in their store.

As a Supervisor, you will need to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in-store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, workwear, or wedding wear!), and you will strive to help achieve commercial objectives by finding the best style solution for our customer.

Key accountabilities and KPIs include:

• Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
• Working in partnership with the in-store team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives
• Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
• Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination

About You

As a Supervisor, we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role within your store. We need you to be reliable and motivated to fulfill the role, flexible enough to work on a rota basis, and able to balance shifting priorities in-store. You should have excellent communication skills and flourish in a customer-facing environment while sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in-store.