Supervisor - Harrogate (16 hours)

Rituals; Harrogate; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury cosmetics brand in Harrogate is seeking a Rituals Expert to elevate the in-store experience. You will be a lead sales advisor, providing exceptional customer service while mentoring Rituals Advisors. Ideal candidates will have experience in a supervisory role within retail or hospitality and a passion for luxury products. Join us to help create a welcoming atmosphere for customers and support store goals with your leadership skills.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Customer-service mentality and team-player’s work ethic.
• Eye for detail, organized and structured.

Responsibilities

• Lead sales advisor with ambitions in luxury retail and cosmetics.
• Interact with customers for an optimal experience and mentor advisors.
• Support store goals alongside management team.

Skills

Mentoring team members

Customer connection skills

Decision-making

Problem-solving skills

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs, and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to reach your personal goals and the goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to mentor team members and connect with customers, so everyone feels at home in our stores. Additionally, as a Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team and customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.
• Decision-making and problem-solving skills.
• Eye for detail, organized and structured.