Supervisor - Harrods

Alfred Dunhill; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury goods company in London is seeking a Retail Supervisor to support the management team in maximizing sales and providing exceptional customer service. The ideal candidate has proven retail experience, particularly in the luxury sector, and excellent leadership skills. Responsibilities include achieving sales targets, supervising staff, and managing store operations. A competitive salary and opportunities for development await the right candidate.

Qualifications

• Proven experience in retailing, ideally within the luxury goods sector.
• Strong understanding of the luxury market.
• Prior experience as a supervisor or team leader.

Responsibilities

• Achieve individual sales and KPIs targets.
• Supervise the team to ensure customer service excellence.
• Assist in managing all stock control.

Skills

Retail experience

Luxury goods knowledge

Interpersonal skills

Sales targets achievement

Communication skills

Tools

POS systems

Retail inventory management software

CRM systems

Job description

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How will you make an impact?

To provide full support to the Management team in order to maximise the sales opportunities and profitability of the store in full compliance with the operating standards, policies and procedures of Alfred Dunhill. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.

Sales:

• Achieve individual sales and KPIs targets set by Store Manager
• Make a significant personal contribution to the store sales targets, promote and support all selling activities
• Develop a client-centric culture in store
• Develop relationships with Harrods personal shopper team to create new sales opportunities

Customer Service:

• Supervise the team and oversee responsibilities to ensure that customer service takes priority at all times
• Pre-empt and respond to customer needs and exceed client expectations
• Be fully conversant with the history of Alfred Dunhill and use this information when communicating with clients, along with up-to-date knowledge of all company products

Store Management & Operations:

• Take full key holder responsibility for the store in the absence of the manager
• Assist in managing all stock control in the store
• Maintain visual merchandising in line with brand guidelines and housekeeping standards
• Support management in ensuring compliance with all policies and procedures
• Build effective working relationships with colleagues in other stores and functions

Team Leadership & Development:

• Support the Management team in providing training and coaching to ensure sales consultants achieve and maintain excellent customer service standards
• Create a dynamic and positive team environment to generate sales
• Develop trust and loyalty through fair and consistent supervision of the team
• Act as a role model and brand ambassador for the company

How will you experience success with us?

• Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality)
• Strong understanding of the luxury market and its nuances
• Sound product knowledge, ideally with experience selling high-value goods
• Prior experience as a supervisor or team leader
• Proficiency in using POS systems and retail inventory management software
• Basic understanding of CRM systems
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels
• Strong interpersonal skills and the ability to build rapport with customers quickly and effectively
• Ability to represent the Alfred Dunhill brand confidently
• Ability to work independently and as part of a team
• Confidently handle customer complaints and resolve issues professionally and efficiently
• Ability to work under pressure and meet deadlines
• Proactive and solution-oriented problem-solving approach
• Strong organizational and time management skills

What makes our group different?

Our true power lies in our diversity—our arts, cultures, and human skills—and in our ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity, and promote empathy, curiosity, courage, humility, and integrity. We care for the world we live in.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

Your journey with us:

We aim to provide a valuable recruitment process, allowing you to gain exposure to key decision-makers and influential individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager

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