Supervisor - Hackett London

Hackett Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking Supervisors for their stores in London. The role focuses on delivering exceptional customer service, managing sales transactions, maintaining store organization, and upholding brand standards. Candidates should have at least 2 years of relevant experience, with a keen eye for detail and team collaboration.

Qualifications

• Minimum of 2 years experience in the sector.
• Additional languages are desirable but not essential.

Responsibilities

• Resolve customer inquiries and exceed expectations.
• Manage transactions at the cash register with precision.
• Open and close the store when necessary.

Skills

Customer service

Sales skills

Teamwork

Education

Completed training cycle

Job description

If you are interested in becoming a member of Hackett London, we would be happy to receive your application! This is a general application for Supervisors in London; it is not assigned to a specific store.

You involve yourself in everything you do, taking care of every tiny detail. If this sounds like you, we are waiting to hear from you. We excel at creating teams and helping them develop in a distinguished way.

We awaken the British spirit in everything we do, and we count on you to continue growing and improving.
We create an experience, smile! You have found Hackett.

Your mission:
Contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.

What will your objectives be?

• Resolve customer inquiries and exceed expectations in the store.
• Serve multiple clients using standard procedures.
• Manage transactions at the cash register with precision and efficiency.
• Know, understand, and demonstrate an updated and complete knowledge of the product.
• Reach personal and store sales goals, taking into account the store's KPIs.

Image of the store

• Maintain the store according to the company's image.
• Keep the stockroom and accessories room organized.
• Minimize stock loss.
• Replenish stock in a timely manner.

Professional behavior

• Comply with the company's dress code.
• Participate in and contribute to staff meetings.
• Develop and maintain good working relationships with colleagues and management.
• Assist and train other staff members.
• Follow health and safety guidelines.
• Represent the brand positively as an ambassador.

Store management

• Open and close the store when necessary.
• Handle administrative tasks.

Requirements

Required studies:

• Minimum of 2 years experience in the sector.
• Completed training cycle.
• Additional languages are desirable but not essential.