Supervisor - Gunwharf Quays (6-month FTC, Part-time, 24hrs)

Pandora A/S; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a proactive supervisor, leading a dynamic retail team in Portsmouth. This role is perfect for those who thrive in fast-paced environments and are passionate about delivering exceptional customer service. You will oversee store operations, inspire your team to meet sales targets, and create memorable experiences for customers. With a competitive rewards package, including a monthly bonus and generous employee discounts, this is an exciting opportunity to grow your career in a globally recognized brand known for its commitment to sustainability and quality.

Benefits

Competitive hourly pay

Monthly bonus of 10%

Jewellery uniform allowance

Employee discount

Access to retail, hospitality, and entertainment discounts

Support through Retail Trust for health, wellbeing, and financial advice

Parties, incentives, and gifts throughout the year

Qualifications

• Proven experience in driving sales and profitability.
• Strong communication skills for coaching and team development.

Responsibilities

• Hold daily team briefs and motivate the team to exceed KPIs.
• Handle escalated customer complaints effectively.
• Manage cashing up and till reconciliation.

Skills

Sales Experience

Customer Service

Communication Skills

Team Leadership

Adaptability

Job description

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City: Portsmouth

Country/Region: GB

Application Deadline: -

Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to meet targets, and providing world-class service, we would love to hear from you!

In the UK, we are proud to have been recognized in the Sunday Times ‘Best Places to Work 2023’ as one of only 11 in the ‘very large’ employer category.

The Role

The supervisor is our brand ambassador, overseeing the busy sales floor, motivating sales assistants to drive sales and excel in customer service, and supporting them in creating memorable experiences for our customers.

This role requires thriving in a fast-paced, sometimes high-pressure retail environment. You will share your Pandora product knowledge, run coaching sessions to unlock sales potential, and ensure store operations run smoothly. Supervisors set personal KPIs and sales targets and lead by example.

Key Responsibilities

1. Hold daily team briefs, share store KPIs, and motivate the team to exceed them.
2. Conduct store walks, understand the importance of visual merchandising, and monitor sales figures.
3. Handle escalated customer complaints effectively.
4. Achieve and surpass individual and store sales targets through effective selling skills, focusing on up-selling, UPT, ATV, and productivity.
5. Build strong relationships with customers by providing exemplary service tailored to individual needs.

Store Operations

1. Act as key holder, ensuring proper store opening and closing procedures.
2. Manage cashing up and till reconciliation.
3. Assist with administrative duties, including recruitment, investigations, and disciplinary actions.
4. Support product and POS deliveries, unloading, and storage.
5. Operate the till, handling transactions, returns, and escalated issues.
6. Maintain security policies to ensure safety for staff and customers.

The Successful Candidate

Our supervisors are ambassadors of the Pandora brand. The ideal candidate will be a passionate team player, capable of supporting their team to deliver an unforgettable in-store experience.

Experience with a leading brand or desirable consumer products retailing is preferred. Whether you're a senior sales assistant or current supervisor seeking a new challenge, we value candidates who embody our core values of dreaming, daring, caring, and delivering.

Qualifications and Skills

• Proven experience in driving sales and profitability.
• Passion for delivering exemplary customer service.
• Strong communication skills for coaching and team development.
• Adaptability and flexibility to changing business needs.
• Positive attitude and enthusiasm for Pandora’s products and values.
• Well-presented with a passion for retail and desirable products.

Why Work With Us?

Our people are key to our success. We offer a competitive rewards package including:

• Competitive hourly pay
• Monthly bonus of 10% (potentially 20% for stretch targets)
• Jewellery uniform allowance
• Employee discount
• Access to retail, hospitality, and entertainment discounts
• Support through Retail Trust for health, wellbeing, and financial advice
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and meet the requirements, apply now!

Pandora’s recruitment process is transparent and fair, promoting equal opportunity. Please refrain from including identity-related details in your application. If you need reasonable adjustments during interviews, inform us promptly.

About Pandora

Pandora is the world's largest jewelry brand, known for accessible luxury jewelry made from high-quality materials. Our designs inspire self-expression and storytelling. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses recycled silver and gold. Committed to sustainability, Pandora aims to halve greenhouse gas emissions across its value chain by 2030. Listed on Nasdaq Copenhagen, Pandora generated DKK 31.7 billion (EUR 4.2 billion) in revenue in 2024.