Supervisor - go Express

JD GROUP; Macclesfield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prominent retail company in Macclesfield is seeking a Supervisor to lead the Junior Management team. You will ensure high customer service levels, drive sales targets, and train staff. The ideal candidate has supervisory experience in retail and strong communication skills. The position offers extensive benefits, including a company discount and growth opportunities.

Benefits

Monthly discretionary bonus schemes

25% company discount

Access to well-being resources

Internal development courses

Discounted gym memberships

Qualifications

• Previous supervisory or Team Leader experience in retail.
• Passionate about retail with knowledge of trends and competitors.
• Strong attention to detail and ability to maintain high standards.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive sales targets by monitoring team performance.
• Train and develop staff, overseeing training assessments.

Skills

Supervisory experience

Customer service knowledge

Coaching and mentoring

Strong communication skills

Attention to detail

Job description

Overview

Role overview: Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• As a supervisor, you’ll be doing the following:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPI’s

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.

Skills and Experience

• Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and mentoring individuals
• Strong communication skills
• Strong attention to detail & ability to maintain high standards on the shop floor
• Promote JD Group values to internal and external stakeholders

Benefits

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance