Supervisor - Glasgow Braehead (Full- and part-time)

TN United Kingdom; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive supervisor to lead a dynamic team in a fast-paced retail environment. This role involves driving sales, motivating staff, and ensuring exceptional customer service. With a competitive rewards package and a focus on employee wellbeing, this position offers the chance to make a significant impact while enjoying a vibrant workplace culture. If you're passionate about retail and ready to inspire others, this opportunity is perfect for you!

Benefits

Monthly bonus of up to 20%

Annual jewellery uniform allowance

Employee discounts

Health and wellbeing support

Parties and incentives throughout the year

Qualifications

• Proven experience in driving sales and profitability.
• Strong communication skills for coaching high-performing teams.

Responsibilities

• Oversee the busy sales floor and motivate the team.
• Achieve and exceed sales targets through effective selling skills.
• Handle escalated customer complaints.

Skills

Sales Management

Customer Service

Team Leadership

Communication Skills

Retail Operations

Education

Experience in Retail Management

High School Diploma

Job description

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Supervisor - Glasgow Braehead (Full- and part-time), Glasgow

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Client:

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2ed77251cb96

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Competitive, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and providing world-class service, we'd love to hear from you!

In the UK, we are proud to have been recognised in the Sunday Times ‘Best Places to Work’, one of only 11 in the ‘very large’ employers category.

The role

The supervisor is our brand ambassador, overseeing the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service, and supporting them in creating memorable experiences for customers.

Enjoying a fast-paced, sometimes high-pressure retail environment is essential. Your daily tasks will include sharing product knowledge, running coaching sessions, ensuring smooth store operations, and setting personal KPIs and sales targets.

About Pandora

The largest jewellery company in the world, Pandora gives voice to millions' loves daily. We sell three pieces of handcrafted jewellery every second, with nearly 7,000 points of sale worldwide and a strong online presence.

We are committed to sustainability across all aspects of our business, from sourcing to materials and marketing.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings, driven by a long-term growth strategy. Our culture is energising and ambitious, empowering us to be ourselves and excel.

As we grow, we invest in talent. We seek individuals who share our values and can help realize our ambitions.

What to expect from the role

• Conduct daily team briefs, share KPIs, and motivate the team to surpass them
• Perform store walks, understand the importance of commerciality and visual merchandising
• Monitor sales figures
• Handle escalated customer complaints
• Achieve and exceed sales targets through effective selling skills
• Build customer relationships through exemplary service and personalized approaches

Store operations

• Act as key holder, ensuring proper opening/closing procedures
• Handle cashing up and till reconciliation
• Assist with administrative duties, including recruitment and investigations
• Manage product and POS deliveries
• Operate the till system, handle financial transactions, and escalate issues as needed
• Follow security policies to ensure safety on the shop floor

The successful candidate

Our supervisors are brand ambassadors. The ideal candidate is passionate, capable, and a team player who can support their team to deliver an unforgettable Pandora experience.

Experience with leading brands or desirable consumer products is preferred. We value individuals who embody our core values of dreaming, daring, caring, and delivering.

Qualifications include:

• Proven experience in driving sales and profitability
• A passion for excellent customer service
• Strong communication skills for coaching high-performing teams
• Adaptability and flexibility
• Positive attitude and enthusiasm for Pandora
• Well-presented with a passion for retail and desirable products

Why work with us?

We value our people and offer a competitive rewards package, including:

• A competitive hourly pay rate
• Monthly bonus of 10%, potential 20% with stretch targets
• Annual jewellery uniform allowance
• Access to discounts on retail, hospitality, and entertainment
• Support services for health, wellbeing, and legal advice through ‘Retail Trust’
• Parties, incentives, and gifts throughout the year