Supervisor - Flannels

Frasers Group; Denton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury fashion destination, FLANNELS is seeking a driven Supervisor to provide exceptional customer service in Denton. The role involves achieving sales targets while ensuring a world-class client experience. Competitive bonuses, ongoing training, and generous discounts make this position appealing for enthusiastic individuals ready to lead a retail team.

Benefits

Weekly and monthly bonuses

Commission-based bonuses

28 days holiday

50% in-store uniform discount

Discounted gym membership

Group-wide 20% discount

Qualifications

• Must provide inspirational and personalized customer service.
• Ability to work retail hours including evenings and weekends.
• Experience in fast-paced retail environments is beneficial.

Responsibilities

• Provide luxury selling experience, demonstrating product knowledge.
• Drive and achieve individual/team sales targets.
• Coach and develop the sales team, maintaining high standards.

Skills

Customer Service

Sales Expertise

Team Leadership

Product Knowledge

Job description

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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are looking for a driven Supervisor to join our team in Denton.

Job Description

The opportunity.

As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world-class client experience. You will coach and develop, ensure brand standards are delivered, and all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount. You will receive ongoing training, coaching, and support with many opportunities to progress.

The responsibilities.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Make confident recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Stay passionate about the industry and trends
• Develop and maintain your own product knowledge of all products using brand and store information, education materials, and attending training as required
• Proactively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products, and in-store events
• Plan and deliver in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores
• Maintain exceptional levels of personal grooming following company grooming policies
• Support with stock counts and operational duties
• Promote the product and company image positively as a Brand Expert
• Lead by example to support and coach the sales team
• Support the store management team
• Develop strong relationships with brand representatives
• Participate as a team player to contribute to store objectives
• Ensure compliance with policies and procedures
• Champion our company culture and values

Qualifications

The person.
All applicants must demonstrate the ability to provide inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and special events in a fast-paced environment.

Candidate Profile.

• High personal energy
• Confident, assertive, and personable
• Positive and enthusiastic with a can-do attitude
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

The Rewards:

• Weekly, monthly, and quarterly bonuses
• Stocktake bonuses
• Commission-based bonuses across a wide range of products
• Monthly group rewards and recognition
• Long service awards
• Join the Fearless1000 Incentive Scheme - watch the video to find out more
• Development courses with national qualifications
• 28 days holiday
• 50% in-store uniform discount
• Discounted gym membership
• Cycle to work scheme
• Group-wide 20% discount across all Frasers Group brands