Supervisor - Edinburgh Airport

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor for its Edinburgh Airport location. In this role, you will be an integral part of the Junior Management team, driving customer satisfaction and sales performance. Your responsibilities will include supervising staff, maintaining high standards on the shop floor, and ensuring exceptional customer service. With a focus on training and development, you will help cultivate a motivated team while achieving key performance indicators. This position offers a vibrant work environment with opportunities for personal growth and development within the retail sector.

Benefits

Monthly discretionary bonuses

25% store and online discounts

Exclusive health benefits

Access to counselling services

Health cash plans

Development courses and apprenticeships

Discounted gym memberships

Colleague support initiatives

Volunteering opportunities

Qualifications

• Experience in a fast-paced retail environment.
• Strong understanding of current retail trends and competitors.

Responsibilities

• Deliver excellent customer service and resolve complaints.
• Drive sales targets and maintain visual merchandising standards.
• Train and develop staff while achieving store KPIs.

Skills

Supervisory experience

Customer service

Coaching and mentoring

Communication skills

Attention to detail

Job description

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Supervisor - Edinburgh Airport, Edinburgh

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Client:

JD Group

Location:

Edinburgh, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

3a0124044bae

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Role overview:

As part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff and ensuring shop floor standards are met. Additionally, you will handle certain managerial tasks as directed by Store Management.

Responsibilities:

As a supervisor, you’ll be responsible for:

• Delivering excellent customer service by resolving complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Driving and exceeding sales targets by monitoring service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
• Maintaining high visual merchandising standards through engaging techniques, keeping stock clean and presentable, and supporting sales floor standards.
• Training and developing staff by assisting with new employee induction, encouraging personal growth, and overseeing training assessments.

Role objectives and KPIs include:

• Achieving or exceeding the store’s monthly sales targets.
• Driving KPIs such as Units, Conversion, ATV, UPT.
• Achieving upselling and cross-selling targets.
• Maintaining a high Net Promoter Score.
• Ensuring stock accuracy during store audits.
• Completing mandatory training for all new colleagues.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail or customer-facing environment.
• Passion for retail with a good understanding of current trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong communication skills.
• Attention to detail and high standards on the shop floor.
• Ability to promote JD Group values to stakeholders.

Benefits include:

• Monthly discretionary bonuses.
• 25% store and online discounts across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts via TELUS Health benefits platform.
• Access to counselling, digital health, and well-being services.
• Health cash plans.
• Development courses and apprenticeships with nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.