Supervisor - Duke's at Komedia

Picturehouse; London; On-site; GBP 21,000 - 25,000; Part time

Job summary

A leading cinema company is seeking an enthusiastic Supervisor for their Brighton venues. The role involves overseeing customer service operations, cash handling, and staff training. The ideal candidate will have a passion for delivering excellent service and will work flexible hours, including evenings and weekends. A comprehensive benefits package is offered, including competitive pay and career development opportunities.

Benefits

Double pay on bank holidays

Sales bonuses

Unlimited free cinema tickets

Free guest tickets

Food & drinks discounts

Eye care vouchers

Paid breaks

Increased pension contributions

Cycle to work scheme

Employee assistance plan

Qualifications

• Experience in a supervisory role with a focus on customer service.
• Ability to handle cash and food safely.

Responsibilities

• Supervise customer service assistants and ensure exceptional service.
• Handle cash and stock control while maintaining standards.

Skills

Customer Service

Cash Handling

Food Handling

Sales

Tools

IT Systems

Till Operations

Job description

Picturehouse Cinemas Ltd

Supervisor - Duke's at Komedia/Duke of York's

30 hour contract

£21,000 pa

Will be required to work across both Picturehouse Brighton Venues

We are looking for an experienced and enthusiastic Supervisor who can bring a passion for excellent customer service to this exciting venue. As a Supervisor, you will be out there on the floor of the cinema living our value of ‘Nothing is too much trouble’ and supporting the Customer Service Assistants in delivering exceptional service. In addition to this you will be supporting the cinema Duty Managers is the smooth daily operation of the cinema.

The younger, more contemporary, sister to the historic Duke of York's opened in December 2012. Duke's at Komedia is a two-screen cinema and bar situated predominantly in the upstairs portion of the established Komedia comedy club. The cinema shows a heady mix of quality blockbusters and independent films to the culturally-rich Brighton community.

Please note there is a requirement to work 30 hours per week over any of the seven days with regular work in the evenings and weekends.

In return we offer an incredible package of staff perks with something for everyone, this includes:

Competitive pay, double pay on bank holidays, sales bonuses, late night working allowance, unlimited free cinema tickets, free guest tickets, free Cineworld tickets, free hot and draught soft drinks, food & drinks discounts, eye care vouchers, paid breaks, increased pension contributions, cycle to work scheme, career development opportunities, company sick pay, employee assistance plan, and free 24/7 virtual GPs.

Responsibilities include but are not limited to:

• Cash Handling (Including Reconciliation)
• Food Handling and Stock Control
• Use of Technology (e.g. IT Systems, Till Operations, Telephones)
• Increasing Sales
• Maintaining Standards
• Dealing Face to Face with Large Groups of People
• Addressing and Resolving Complaints
• Induction and Training of Customer Service Assistants
• Coaching Customer Service Assistants
• Monitoring Compliance and Maintaining Standards

We’re passionate about our People and their career aspirations. If you see yourself as a Duty Manager of the future we have the development opportunities and training to support you in that aspiration.