Supervisor Customer Service

Shred-it; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading waste management company is seeking a Branch Manager to oversee operations. Responsibilities include hiring and managing staff, ensuring compliance with health and safety standards, and maintaining customer service excellence. Ideal candidates will have strong management skills, flexibility, and proficiency in SAP. Benefits include a contributory pension scheme, life insurance, and access to self-development resources.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to employee support fund

Online library of self-development & learning

Annual performance related pay review

Referral Scheme

Flu voucher

Eye Test voucher

Qualifications

• Good management skills and commercial awareness is required.
• Computer literate, proficiency of SAP data system is desirable.
• People oriented - believes people make the difference.

Responsibilities

• Recruits, interviews and hires Service Drivers, admin and other operational staff.
• Ensures that all relevant employment checks are done to comply with company standard.
• Manages roadside coaching, spot checks and spends time in the field with Service Drivers.

Skills

Management skills

Customer focus

Flexibility

Results oriented

Mechanical aptitude

Education

High School or equivalent

Tools

SAP data system

Job description

Represents the overall interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources). Achieve the approved annual objectives (i.e., profits, sales goals), and implement policies standards and practices of Shred-it.

This role will be required to provide out of hours on call duties, on a rota basis as required. Key responsibilities include:

• Recruits, interviews and hires Service Drivers, admin and other operational staff.
• Ensures that all relevant employment checks are done to comply with company standard.
• Ensures that daily work schedules for the Service Drivers are prepared and distributed.
• Manages roadside coaching, spot checks and spends time in the field with the Service Drivers, minimum of two truck days within each four-week period.
• Ensures that Health & Safety standards and training are maintained and adhered to according to Shred-it policies and statutory requirements.
• Resolves service problems and complete regular customer visits, minimum two within each four-week period.
• Provides support to the sales team as required.
• Quotes call-in / purge business on demand and proactively farms for additional business.
• Provides clients and potential clients with operational and service advice.
• Manages opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
• Manages the warehouse, baling and fleet maintenance operations where applicable.
• Conducts monthly meetings with the Service Drivers and publishes the minutes.
• Manages customer data entry for new service orders on company SAP data system.
• Ensures adequate cover is provided to make sure that customer service needs are met.
• Controls Service Driver costs, vehicle costs, console inventory.
• Works closely with the branch administration team in all general office functions.
• Reviews Service Driver log sheets daily and takes corrective action as appropriate.
• Manages security check process.

Required Education: High School or equivalent. Good management skills and commercial awareness is required. Computer literate, proficiency of SAP data system is desirable. Mechanical aptitude. Customer focused. Able to work under pressure. People orientated - believes people make the difference. Good work ethic. Flexible. Results oriented - motivated by success. Focused on career progression. Committed to personal development and continuing education.

Preferred qualifications include:

• Extensive people management experience.
• Experience of managing KPIs and of working within a budget.
• Demonstrated routing experience.
• Experience of managing a multi-truck fleet.
• Experience of working in a customer service environment.
• Fleet Maintenance.
• Certifications and/or Licences: IOSH Managing Safety; Category C+ E / Class II licence.

Stericycle offers a range of benefits, including:

• Contributory Pension Scheme.
• Life Insurance.
• Cycle to Work Scheme.
• Access to SteriCares, our employee support fund.
• Stericycle University - Our online library of self-development & learning.
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family).
• Flu voucher.
• Eye Test voucher.