Supervisor - Craigavon (Full-time)

Pandora A/S; Craigavon; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading brand as a supervisor in Craigavon, where you'll drive sales and inspire a high-performing team. With a focus on exceptional customer service and effective store operations, you'll play a vital role in delivering the Pandora experience. Enjoy competitive pay, bonuses, and excellent staff benefits.

Benefits

Jewellery uniform allowance

Employee discount

Access to retail and entertainment discounts

Support for health and wellbeing

Incentives and gifts

Qualifications

• Experience with a leading brand or retailing desirable.
• Current senior sales assistant or supervisor candidates encouraged to apply.

Responsibilities

• Motivate team to achieve sales targets.
• Oversee store operations and customer service.
• Conduct team briefs and monitor performance.

Skills

Sales and profitability experience

Customer service

Communication skills

Coaching skills

Adaptability

Positive attitude

Job description

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Competitive hourly rate of pay, monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to surpass targets, and providing world-class service, we would love to hear from you!

In the UK, we are proud to be recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

The supervisor is our brand ambassador. You will oversee the busy sales floor, motivate sales assistants to drive sales, excel in customer service, and support creating memorable experiences for customers.

Enjoying a fast-paced, sometimes high-pressure retail environment is essential. You will share product knowledge, run coaching sessions, and ensure store operations run smoothly. Supervisors will lead by example, with personal KPIs and sales targets.

What to expect from the role

• Hold daily team briefs, share KPIs, and motivate the team to beat them
• Conduct store walks, understand visual merchandising's role in commerciality
• Monitor sales figures
• Handle escalated complaints
• Achieve and exceed sales targets through effective selling skills
• Build relationships with customers, providing exemplary service

Store operations

• Act as key holder, ensuring opening/closing procedures
• Cash up and reconcile tills
• Assist with recruitment, investigations, disciplinary actions
• Manage product and POS deliveries
• Handle financial transactions and escalations
• Follow security policies to ensure safety

The successful candidate

Our supervisors are brand ambassadors. The ideal candidate is capable, passionate, and supports the team to deliver an unforgettable Pandora experience.

Experience with a leading brand or retailing desirable. If you are a senior sales assistant or current supervisor seeking a new challenge, apply now. We value core principles of dreaming, daring, caring, and delivering.

Ideal candidate qualities include:

• Proven sales and profitability experience
• Passion for customer service
• Strong communication and coaching skills
• Adaptability and flexibility
• Positive attitude and enthusiasm for Pandora
• Well-presented with a passion for retail

Why work with us?

Our people are key to our success. We offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly bonus of 10% (up to 20%)
• Jewellery uniform allowance
• Employee discount
• Access to retail and entertainment discounts
• Support for health, wellbeing, and legal advice via Retail Trust
• Parties, incentives, and gifts

If you're ready for a new challenge, click apply now!

Our recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related information to ensure fairness.

*Please inform us of any reasonable adjustments needed during interviews.*

About Pandora

Pandora is the world’s largest jewellery brand, designing accessible luxury jewellery from high-quality materials. Our pieces inspire self-expression and storytelling. Pandora products are available in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.