Supervisor - Costa

www.findapprenticeship.service.gov.uk - Jobboard; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee shop operator is seeking a Supervisor at their Wolverhampton location. You will lead teams, ensure excellent customer service, and maximize profits while enjoying benefits like an annual bonus and colleague discounts. Ideal candidates have supervisory experience and a passion for customer satisfaction. Apply today for this unique opportunity!

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make decisions under pressure.

Responsibilities

• Leading teams to achieve excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Supporting the team with preparing food and refreshments.

Skills

Leadership

Customer service

Communication

Job description

12 Month Fixed Term Contract40 hours per week to cover 6am - 11pm including weekendsAddress: Hilton Park Services, M6 between Junction 10A and 11, Essington, Wolverhampton, WV11 2ATAs a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.What we offer our Supervisors:
Annual bonus up to £3,445pa*
Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
Fabulous development opportunities including funded qualifications, leading to the next step in the management team
What you will be doing as a Supervisor:
Leading your teams to achieve and deliver excellent brand standards and customer service
Maximising profit by driving sales and controlling costs
Processing stock counts and orders
Partnering with the Store Manager in setting targets for the team to achieve
Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
Taking ownership of customer feedback, responding appropriately in a timely manner
Supporting the team with preparing food and refreshments
What you’ll bring to us:
Previous experience of leading or supervising a team highly desirable
Passion for delivering a memorable customer experience
Great communication skills and be comfortable making decisions
Ability to work on own initiative ad make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.Where our customer’s journey pauses, yours just begins.Apply today!*Please note internally this role is called Team LeaderINDTLWant to know what it's like to work for us? Find out from our colleague Fabiana