Supervisor - Costa

Moto Hospitality; Winchester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A popular coffee shop brand in Winchester seeks a Supervisor to lead the team and ensure excellent service. The ideal candidate will have leadership experience and a passion for delivering exceptional customer experiences in a fast-paced environment. This role offers competitive pay and generous benefits, including an annual bonus and extensive colleague discounts.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading teams to achieve excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Processing stock counts and orders.

Skills

Leadership

Customer service

Communication skills

Job description

Supervisor

£28,200 - £29,750 DOE - 40 hours per week

Address: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP

As a Supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is to be an enthusiastic leader and brand ambassador within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages while delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445 pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure
• You may be a shift manager, team leader, supervisor, or duty manager, aspiring to grow into management, or a team member, customer service assistant, or crew member looking for the next step. We want to hear from you!

Note: Some sites may have limited or no access through public transport. Please ensure you can access the site before applying.

Where our customer’s journey pauses, yours begins. Apply today!

*Please note internally this role is called Team Leader

Want to know what it's like to work for us? Find out from our colleague Fabiana.