Supervisor - Cheshire Oaks - Full Time

Ted Baker; Ellesmere Port; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading lifestyle brand seeks a Deputy Manager to join its team in Ellesmere Port. This role involves partnering with management to drive KPIs, inspire the team, and ensure a high standard of customer service. Candidates should be passionate about retail with strong leadership skills, and will benefit from perks such as substantial staff discounts and seasonal bonuses.

Benefits

75% off Ted kit from day 1

Seasonal free kit

Store bonus schemes

Healthcare plans

Wellbeing support

Pension schemes

Qualifications

• Prior experience in retail management is preferred.
• Ability to inspire and lead a team effectively.
• Strong understanding of customer engagement principles.

Responsibilities

• Manage the store in absence of the Location Manager.
• Handle recruitment, onboarding, and training of staff.
• Engage with social media to boost local market connection.

Skills

Customer satisfaction

Initiative

Team collaboration

Communication

Accountability

Tools

Teds Vault

AX

SharePoint

Job description

Ted’s Guide to what the Deputy Manager does around here

Ted’s Mission Statement

Our Mission is to build a successful company through creating a leading lifestyle brand. We conduct ourselves efficiently and courteously, maintaining Ted’s high standards and integrity to satisfy our customers. We uphold our reputation by asking ourselves: ‘Would Ted do it that way?’

Role within Ted's Team

The Deputy Manager partners with the management team to meet KPIs and inspire the team. In the absence of the Location Manager, they manage the store, identify growth opportunities, and promote Ted’s ethos and strategy as an ambassador.

Main Responsibilities

People

• Partner with the Location Manager and management team
• Promote respect, team participation, and a positive work environment
• Commit to self-awareness and development
• Handle recruitment, onboarding, and training of staff
• Inspire team to deliver excellent customer service with passion
• Provide feedback on team performance
• Motivate and incentivize staff to excel

Product

• Maintain knowledge of current season products and stock details
• Implement merchandising, replenishment, and housekeeping standards
• Utilize commercial tools to optimize product presentation and performance

Commercial

• Ensure team demonstrates customer engagement principles (GOTFAT)
• Engage with Ted’s social media and understand local market trends
• Coach team to meet performance targets and foster customer connection
• Assist in managing store profit and loss
• Capture customer data effectively and analyze market insights
• Monitor competitors and market conditions
• Embrace digital initiatives to enhance sales and brand profile

Operations

• Ensure store administration and systems are followed
• Understand business systems like Teds Vault, AX, SharePoint
• Drive operational KPIs and manage costs
• Maintain health & safety, security, and loss prevention standards

Benefits

Enjoy benefits including 75% off Ted kit from day 1, seasonal free kit, store bonus schemes, healthcare plans, wellbeing support, and pension schemes.

Ted’s Core Competencies

• Customer satisfaction
• Initiative and growth mindset
• Open communication and honesty
• Positive team environment and collaboration
• Passion, motivation, and commitment
• Ownership and accountability
• High standards and efficiency

Ted Baker is an equal opportunities employer committed to diversity and inclusion. We do not tolerate discrimination or harassment.