Supervisor - Bury St Edmunds (20 hours)

Rituals; Bury St Edmunds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury retail brand is seeking a Rituals Expert for their new store in Bury St Edmunds. As a lead sales advisor, you will enhance customer experiences and mentor store associates. Candidates should possess supervisory experience in retail or hospitality and show a strong commitment to team performance. This position emphasizes a positive attitude and a customer-focused approach.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to achieve performance targets.
• A customer-service mentality with a team-oriented work ethic.
• Ability to mentor team members effectively.

Responsibilities

• Ensure an optimal customer experience as a brand ambassador.
• Support and mentor Rituals Advisors.
• Work alongside management to achieve store goals.

Skills

Mentoring

Customer service

Decision-making

Problem-solving

Attention to detail

Job description

Job Description

This position is for our brand new store opening in Bury St Edmunds!

Address: THE ARC SHOPPING CENTRE, BURY ST EDMUNDS

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs, and at the same time, a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll work alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to achieve your personal and store goals. You’ll interact directly with customers to ensure an optimal customer experience and mentor/support Rituals Advisors.

Qualifications

High energy, low ego, and a sense of humor!

You are unique because of your ability to mentor team members and connect with customers, making everyone feel at home in our stores. Additionally, as a Rituals Expert, you are professional, passionate about our brand, and skilled at sharing that enthusiasm with your team and customers.

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to achieve performance targets.
• A customer-service mentality and team-oriented work ethic.
• Decision-making and problem-solving skills.
• Attention to detail, organized and structured approach.