Supervisor - Bristol

Charles Tyrwhitt; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned retail brand is seeking a Supervisor to lead and develop the sales team in the United Kingdom. You will motivate your team to achieve their targets while ensuring a top-notch shopping experience for customers. The ideal candidate possesses previous supervisory retail experience and a passion for customer service. Flexibility in working hours is required, and the role offers a supportive and dynamic work environment.

Benefits

Excellent bonus scheme

Uniform allowance

Cycle to work scheme

Relocation packages

Fun fund for team activities

Professional development through Tyrwhitt Academy

Qualifications

• Previous experience in a retail position at Supervisor or Key Holder level is essential.
• A genuine passion for delivering outstanding customer service.
• Proven ability to prioritize customer service while achieving excellent sales results.
• Experience with coaching and training individual KPI performance.

Responsibilities

• Coach and motivate the sales team to exceed targets.
• Influence and nurture a professional store environment.
• Assist with managing operational, compliance, and admin tasks.

Skills

Outstanding customer service

Coaching and training

Sales performance prioritization

Job description

At Charles Tyrwhitt, our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. The Supervisor role is an important function in the store's leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI's, and deliver first-class customer service.

You'll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.

Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

What we are looking for

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success.

Benefits

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
• Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs.

Requirements

• Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
• A genuine passion for delivering outstanding customer service is essential
• Proven ability to consistently prioritise customer service while achieving excellent sales results
• Experience with coaching and training individual KPI performance

We are a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. We believe in doing the right thing, making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need.

This is a 40-hour contract. Candidates must be flexible to work across weekdays, weekends and Bank Holidays.

We are an equal opportunities employer and welcome applications from all qualified candidates.