Supervisor - Brent Cross

Charles Tyrwhitt; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Uniform allowance

Cycle to work scheme

Relocation packages

Season ticket loans

Fun fund

Tyrwhitt Academy

Apprenticeship level qualifications

Job summary

Charles Tyrwhitt is seeking a Supervisor for the Brent Cross Shopping Centre store in London. This 40-hour contract role will lead the sales team, promote excellent customer service, and support colleague development while ensuring smooth daily store operations.

You will be responsible for coaching on product knowledge, stock control, and visual merchandising, driving KPI performance and delivering best-in-class service. The role requires flexibility across weekdays, weekends, and bank holidays.

Qualifications

• Experience in a retail role at Supervisor or Key Holder level.
• Excellent customer service demonstrated.
• Experience with stock management, operations and visual merchandising.
• Proven ability to prioritize customer service while achieving sales results.
• Experience coaching and training KPI performance.

Responsibilities

• Lead and motivate the sales team to exceed targets.
• Coach staff on product knowledge and selling skills.
• Ensure smooth day-to-day store operations and compliance.
• Champion colleague engagement and maintain a positive store culture.

Skills

Retail experience

Customer service excellence

Stock management

Sales performance

Coaching & KPI training

Job description

We’re on the lookout for a Supervisor at our Brent Cross Shopping Centre store, who will lead and motivate the sales team to exceed targets, deliver excellent customer service, support colleague development, and ensure the smooth day-to-day running of the store.

This is a 40-hour contract. Candidates must be flexible to work on weekdays, weekends and bank holidays.

What You Will Be Doing

The Supervisor role is an important function in the store’s leadership structure, and the main objective is to coach and motivate the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service. You’ll do this by influencing and nurturing a professional and enjoyable store environment, encouraging a winning mentality in service and selling, all whilst championing colleague engagement and leading by example. The Supervisor will be an expert on CT product, customer service and selling skills and will train the sales team and encourage the use of staff training tools to allow the team to be the best version of themselves.

Aside from this, the Supervisor will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

Required Skills And Experience

• Previous experience in a retail position at Supervisor or Key Holder level is essential for this role
• A genuine passion for delivering outstanding customer service is essential
• Experience in managing stock, operations and visual merchandising is highly desirable
• Proven ability to consistently prioritise customer service while achieving excellent sales results
• Experience with coaching and training individual KPI performance

What You Can Expect From Us

As well as all the core benefits, UK Retail colleagues also get the following:

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work – and fills the pockets too!
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who We Are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.