Senior Sales Assistant

Charles Tyrwhitt; Bicester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Excellent bonus scheme

Uniform allowance

Cycle to work scheme

Relocation support

The Tyrwhitt Academy

Job summary

Charles Tyrwhitt is seeking a Senior Sales Assistant for the Bicester Village store. The role is a 40-hour contract with overtime, requiring weekend and bank holiday availability and readiness for opening/closing shifts.

You will work with the management team to deliver outstanding customer service, product knowledge, and sales performance while maintaining visual standards and operational accuracy across deliveries, transfers and merchandising.

Qualifications

• Retail experience in apparel or customer-facing role.
• Key holder experience prior to or within the role.
• Strong customer service and selling skills.
• Enthusiastic, proactive team player with initiative.

Responsibilities

• Open and close the store in collaboration with the management team, ensuring safety and compliance.
• Provide expert product knowledge to customers and promote store ranges and promotions.
• Support supervision, coaching and performance of Sales Assistants to meet and exceed targets.
• Handle deliveries, transfers and merchandising promptly and accurately.
• Maintain high visual merchandising standards and store housekeeping in line with VM and safety guidelines.

Skills

Retail experience

Key holder

Customer service

Sales skills

Visual merchandising

Teamwork

Proactive

Interpersonal skills

Job description

The Role

We're on the lookout for a Senior Sales Assistant who will be working with Lewis and the Team in our Bicester Village store.

This contract is 40 hours per week (overtime also available). Candidates must be flexible to work on weekends and week days, including bank holidays. Our ideal candidate will have previous key holder experience, and will be available for store opening and closing shifts.

What You Will Be Doing

As a Senior Sales Assistant at CT, you will work with the store management team to ensure that the store, people and operation trades safely and legally, as well as assuming responsibilities of opening and closing the store. Customer service is really important to us so you'll be given expert product knowledge to ensure you are up to date with the latest store ranges and promotions, as well as taking ownership with Custom, customer and wedding appointments. You'll support the Store Supervisor with inducting, training and coaching Sales Assistants as well as maximising every sales opportunity to ensure sales targets and KPIs are achieved and exceeded to be one of the top sellers in store. Not only this but you'll be expected to deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved and adhering to company VM, Health & Safety guidelines and security processes. Of course, there's also parts to the role that include processing deliveries, transfers and merchandise quickly, accurately and efficiently.

What We Are Looking For

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we're looking for hard working people with a pro-active approach to their work.

Required Skills And Experience

• Retail experience (apparel or customer-facing preferred)
• Some key-holder experience
• Strong customer service and selling skills
• Leads by example on service, selling, and shop floor standards
• Enthusiastic, driven, and self-motivated
• Strong interpersonal and communication skills
• Proactive in owning personal development
• Team player with initiative and a positive attitude

What you can expect from us:

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work - and fills the pockets too!
• Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
• The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.

Who We Are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

'I am Proud and Free to be me!'

When it comes to our people, we really do "Give a shirt".

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".