Supervisor - Battersea (32 hours)

Rituals; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury retail brand in London is seeking a Supervisor to join their in-store management team. The role involves mentoring staff, interacting with customers to ensure an excellent experience, and maintaining the brand's high standards. Ideal candidates will have previous supervisory experience in retail or hospitality, a strong customer service mindset, and excellent organizational skills.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Customer-service mentality and team-player’s work ethic.
• Decision making and problem-solving skills.
• Eye for detail, organized and structured.

Responsibilities

• Part of the in-store management team and brand ambassador.
• Interact directly with customers to ensure an optimal experience.
• Mentor and support Rituals Advisors.

Skills

Mentoring

Customer service

Decision making

Problem solving

Organizational skills

Job description

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Supervisor - Battersea (32 hours), London

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Client:

Rituals

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

57739d17bcd8

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

This role will start from the 21st August.

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.