Supervisor / Bartender

Sodexo Ltd; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global catering and facilities management company is seeking a Supervisor / Bartender to oversee operations at the Keeper's House in London. The ideal candidate will manage bar activities, ensure compliance with health and safety regulations, and provide exemplary customer service. Offering 35-40 hours per week at £16 per hour, plus service charge. Join a team that prides itself on creating unforgettable experiences.

Qualifications

• Experience with till reconciliation.
• Ability to supervise and manage staff.
• Knowledge of hygiene and safety regulations.
• Strong communication skills and ability to deliver customer service.

Responsibilities

• Supervise daily bar operations ensuring smooth service.
• Provide excellent customer service.
• Manage stock inventory and ensure compliance with health regulations.
• Participate in training and team meetings.

Skills

Customer service

Leadership

Stock management

Food safety knowledge

Communication

Job description

We are currently looking to add Supervisor / Bartender to our team at the Keeper’s House, located within the Royal Academy of Arts, London, to deliver a world-class guest experience.

The Keeper's House combines art and hospitality, creating a “home away from home” for Friends of the RA, Patrons, Royal Academicians, and visitors. It features a café, a members' room, and a cozy bar with its own secret garden. The walls display a revolving program of RA Editions, showcasing works for sale from Academicians and invited artists.

Package Description

• 35–40 hours per week
• £16 per hour plus a share of the service charge
• Immediate start available

Main Responsibilities

• Supervise and ensure smooth daily operation of the bar as part of the front-of-house team
• Provide excellent customer service with a helpful and dedicated approach
• Responsible for opening and closing procedures of the bar, following company policies
• Manage stock inventory effectively
• Use upselling skills to engage the team and drive sales towards targets
• Collaborate with the catering team to deliver exceptional customer service
• Adhere to all H&S regulations, including food safety, allergen awareness, COSHH, and HACCP
• Enhance the quality of life for our guests

The Ideal Candidate

• Comply with all company and client policies, including health & safety, hygiene, and fire regulations, with awareness of workplace hazards
• Complete and update relevant checklists regularly
• Ensure sufficient staffing to maintain smooth operations at Keeper’s House
• Experience with till reconciliation
• Maintain high standards of personal hygiene, appearance, and cleanliness
• Communicate effectively, demonstrating friendly, polite, and efficient service
• Participate in training and team meetings as required
• Promote harmonious team relationships
• Report and address customer complaints or compliments appropriately
• Immediately report incidents such as accidents, theft, or irregularities
• Follow all rules and regulations

About The Company

Heritage Portfolio, part of Sodexo Live!, provides catering and event services for cultural destinations. Our ethos is “Never standing still”, focusing on delivering extraordinary experiences beyond just food.

Join Sodexo Live! to build a unique career, bringing personality and passion to delight others. We foster a team environment where you can belong, act with purpose, and thrive, creating memorable moments.

We contribute to major events like Royal Ascot, Tour de France, Rugby World Cup, and Paris 2024, and operate renowned venues including the Eiffel Tower Restaurants, Bateaux Parisiens, and the Royal Academy of Arts, London.

Sodexo Live! is part of Sodexo, serving 100 million consumers daily across 56 countries, focusing on improving quality of life through everyday tangible improvements.