Supervisor (37.5 Hours)

SPACE NK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Supervisor to join their vibrant team in a new store on Oxford Street. This role is perfect for someone who thrives in a fast-paced environment and is dedicated to delivering an exceptional customer experience. You will lead and motivate a high-performing team while driving sales and profitability. Your ability to analyze business reports and identify innovative opportunities will be key to your success. Join a community that values beauty and customer satisfaction, and help create an inclusive environment where everyone can thrive.

Qualifications

• Experience in customer service with a strong focus on leadership and team motivation.
• Ability to analyze commercial reports and drive business opportunities.

Responsibilities

• Support the team to deliver a consistent 'customer first' experience.
• Exceed sales targets and maintain stock file accuracy.
• Coach and develop the team to achieve their full potential.

Skills

Customer Service

Leadership

Communication Skills

Analytical Skills

Organizational Skills

Integrity

Change Management

Delegation

Job description

We are so excited to be opening a new store on Oxford Street!

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Supervisor Overview

The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About you

• Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Able to delegate tasks and follow up effectively to ensure completion

Role Responsibilities

• Supporting the team to ensure a 'customer first' experience is delivered consistently
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Actively identifying innovative opportunities to maximise the business
• Confidently analysing all available business reports to review weekly, monthly and yearly performance
• Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
• Coaching and developing the team to achieve their full potential
• Ensuring the store is maintained in line with Company policies and procedures

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.