Supervisor (22.5 Hours)

SPACE NK; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty retailer is seeking a Supervisor for their new store in Belfast. Responsibilities include coaching the team to deliver excellent customer service, exceeding sales targets, and maintaining stock accuracy. The ideal candidate will demonstrate strong leadership and communication skills, with a focus on fostering a positive team environment. Join a community focused on beauty discovery and customer satisfaction.

Qualifications

• Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team.
• Able to understand and analyse commercial reports to drive business opportunities.
• Strong communication and organizational skills.

Responsibilities

• Support the team to ensure a 'customer first' experience is delivered consistently.
• Exceed sales targets and maintain stock file accuracy.
• Coach and develop the team to achieve their full potential.

Skills

Customer service orientation

Leadership

Communication skills

Organizational skills

Analytical abilities

Job description

We're thrilled to announce the upcoming opening of our newest store in Victoria Square, Belfast!

If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Supervisor Overview

The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About you

• Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Able to delegate tasks and follow up effectively to ensure completion

Role Responsibilities

• Supporting the team to ensure a 'customer first' experience is delivered consistently
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Actively identifying innovative opportunities to maximise the business
• Confidently analysing all available business reports to review weekly, monthly and yearly performance
• Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
• Coaching and developing the team to achieve their full potential
• Ensuring the store is maintained in line with Company policies and procedures

Space NK are an equal opportunities employer.

Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.