Supervisor (13541)

Goldsmiths; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Employee Assistance Programme

Virtual GP service

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths in the UK is seeking a hands-on supervisor to lead a sales team in our luxury showroom. You will drive excellent client experience, mentor staff, and contribute to achieving personal and store targets.

You will build close relationships with clients that last beyond a single sale, representing our brand with confidence and knowledge. Your enthusiasm for watches and jewellery will inspire the team and enhance the in-store experience.

Qualifications

• Experience of supervising a team in a retail environment.
• Strong focus on delivering excellent client experience.
• Excellent communication and interpersonal skills.
• Willingness to learn and build product knowledge.

Responsibilities

• Lead and develop store team to meet personal and store targets.
• Share best practices and develop product knowledge.
• Deliver exceptional client experience and build lasting relationships.

Skills

Supervising a team

Customer service orientation

Excellent communication

Interpersonal skills

Retail knowledge

Luxury retail experience

Product knowledge

Eager to learn

Job description

Job Description Do you have experience of leading / supervising a sales team?

Job Description Do you have experience of leading / supervising a sales team? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge? Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practise, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.

About You

• Experience of supervising a team
• Service orientated with a great understanding of what excellent client experience looks like
• Always looking for an opportunity to exceed expectations and provide a memorable experience
• Exceptional communication and interpersonal skills
• Eager to learn and build on your retail and product knowledge
• Always ready to go the extra mile

About Us With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands. Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some Of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.