Supervisor

GOLDSMITHS; Cardiff; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Employee Assistance Programme

Virtual GP service

Share Save Scheme

Birthday Off

Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths in the United Kingdom seeks a Supervisory professional to lead a sales team and drive exceptional client experiences within luxury retail showrooms.

You will develop team skills, share best practices, and maintain in-depth product knowledge while representing the brand confidently to clients and management teams.

Qualifications

• Experience of supervising a team
• Service orientated with a great understanding of what excellent client experience looks like
• Always looking for an opportunity to exceed expectations and provide a memorable experience
• Exceptional communication and interpersonal skills
• Eager to learn and build on your retail and product knowledge
• Always ready to go the extra mile

Responsibilities

• Lead and develop the sales team to deliver exceptional client experience.
• Share best practices and continually update product knowledge and expertise.
• Represent the brand with confidence and knowledge in showrooms.

Skills

Supervisory experience

Client experience focus

Exceed expectations

Communication skills

Retail knowledge

Going the extra mile

Job description

Job Description

Do you have experience of leading / supervising a sales team?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practise, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.

About you

• Experience of supervising a team
• Service orientated with a great understanding of what excellent client experience looks like
• Always looking for an opportunity to exceed expectations and provide a memorable experience
• Exceptional communication and interpersonal skills
• Eager to learn and build on your retail and product knowledge
• Always ready to go the extra mile

About us

With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.

Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.