Supervisor - 12th Knot

Riggs D.C; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A lifestyle hotel in London is seeking a Supervisor for its rooftop bar to enhance guest experiences and ensure smooth service. This role involves leading by example, motivating staff, and supporting operations during busy shifts. The position offers numerous employee benefits, including complimentary stays and discounts at Lore Group venues.

Benefits

6 complimentary nights a year at any Lore Group hotel

50% discount in Lore Group restaurants and bars

Contribution towards Health - Cash Plan

2 days paid volunteering leave per year

Life Assurance

Free meals on duty

Qualifications

• Experience in hospitality or supervisory roles is preferred.
• Strong customer service skills and ability to motivate a team.

Responsibilities

• Oversee service and shift operations.
• Guide front-of-house team members and deliver exceptional guest experiences.
• Maintain adherence to health and safety standards.

Skills

Leadership

Customer Service

Team Management

Job description

time left to apply End Date: June 28, 2025 (23 days left to apply)

job requisition id JR204133

A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

As a Supervisor, you’ll support the day-to-day operations of the rooftop bar, ensuring exceptional guest experiences and smooth service throughout each shift. You’ll lead by example on the floor, guide and support the bar and floor teams, and step in confidently when the management team needs you.

Key Responsibilities:

Oversee service and shift operations in collaboration with the management team

Motivate, support, and guide front-of-house team members

Deliver outstanding guest experiences through warm, professional service

Maintain a strong presence on the floor during peak hours

Assist with opening and closing procedures

Ensure adherence to health, safety, and licensing standards

Handle guest feedback with professionalism and prompt action

Support stock control and daily reporting where required

#HI-CAT

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

Guest experience including dinner and drinks

6 complimentary nights a year at any Lore Group hotel

Lore Group Employee & Immediate Family Rates

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

50% discount in Lore Group restaurants and bars

Discounts in our spa and cinema

Contribution towards Health - Cash Plan

2 days paid volunteering leave per year

Life Assurance

Length of service incentives (additional holiday)

Bespoke training programmes

Free meals on duty

Incentives such as Ride-to-Work and season ticket loan

Quarterly employee award ceremony and company staff parties