Supervisor (12876)

Watches of Switzerland; Hartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail company in Cambridge seeks a Supervisor to lead the showroom team and enhance client experiences. The ideal candidate has experience in supervising, is client-focused, and possesses excellent communication skills. Join a renowned brand known for its craftsmanship and luxury products. Competitive benefits include wellbeing tools and a generous discount scheme.

Benefits

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Qualifications

• Experience in luxury retail or similar environments preferable.
• Ability to build lasting relationships with clients.

Responsibilities

• Lead and supervise the showroom team to achieve targets.
• Deliver exceptional service to enhance client experience.
• Develop and share product knowledge.

Skills

Experience leading/supervising a team

People-focused

Sales-focused

Exceptional client experience delivery

Strong communication

Eager to learn

Flexible team player

Job description

Our Supervisors are role models for the Mappin and Webb brand; dedicated team players with a passion for delivering excellent client service to ensure that everyone has an exceptional experience in Mappin and Webb Showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the boutique by identifying, sharing and spreading best practise; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.

Do you have experience leading/supervising a team? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients?

We are looking for a Supervisor to join our OMEGA and Breitling Showroom in Cambridge. Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery.

Rennowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories. Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States.

Responsibilities and Requirements

• Experience of leading / supervising a team
• People, sales and client focused
• A positive, 'can-do' attitude
• A passion for delivering exceptional client experience
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile

Benefits

• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay