Supervisor

JD GROUP; Wolverhampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to join their Junior Management team. In this dynamic role, you will enhance customer service levels, support staff supervision, and drive sales targets. Your passion for retail and strong communication skills will be essential in maintaining high standards and training new employees. This position offers a chance to grow within a supportive environment while contributing to a well-known brand's success. If you thrive in fast-paced settings and are eager to make a difference, this opportunity is perfect for you.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive retail and hospitality discounts

Access to counselling services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted Gym memberships

Opportunities to volunteer

Incremental Holiday Allowance

Qualifications

• Experience in a supervisory role within a fast-paced retail environment.
• Strong communication skills and attention to detail.

Responsibilities

• Deliver excellent customer service and address complaints effectively.
• Train and develop staff while maintaining high visual merchandising standards.

Skills

Supervisory Experience

Customer Service

Coaching and Mentoring

Communication Skills

Attention to Detail

Retail Knowledge

Job description

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities:

1. As a supervisor, you’ll be doing the following:
2. Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
3. Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
4. Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
5. Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the stores monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store Audits.
6. Ensure all new colleagues complete mandatory training required.

Skills and Experience:

1. Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and our competitors.
3. Previous experience of coaching and mentoring individuals.
4. Strong communication skills.
5. Strong attention to detail & ability to maintain high standards on the shop floor.
6. Promote JD Group values to internal and external stakeholders.

Benefits:

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

1. Monthly discretionary bonus schemes.
2. Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
3. Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
4. Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
5. Health cash plans.
6. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
7. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
8. Discounted Gym memberships at JD Gyms.
9. Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
10. Opportunities to volunteer and contribute to JD Foundation.
11. Employer engagement forums to help influence positive change.
12. Incremental Holiday Allowance.