Supervisor

Bonmarche Ltd; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Bonmarche Ltd in the United Kingdom is seeking a proactive Store Supervisor to support the Store Management Team. You will maximise sales through excellent customer service, uphold visual merchandising standards, and help supervise the team in the absence of managers.

This role covers store operations, stock control, cash handling, health and safety, and reporting to regional leadership. You will also train and coach colleagues, promote the Bonus Club loyalty programme, and help drive

Responsibilities

• Maximising sales and profitability through exceptional customer service
• Maintaining high visual merchandising and store standards
• Ensuring team performance meets company expectations in the absence of the management team
• Overseeing the smooth and efficient running of the store when management is not present
• Assist in training, developing, and coaching team members in collaboration with the Store Management Team
• Provide store performance feedback to the Regional Manager as needed
• Maintain visual merchandising standards and implement window display schemes
• Ensure compliance with promotional activities and store layout guidelines
• Support stock control, cash handling, and in-store security procedures
• Help maintain a clean, safe, and healthy working environment
• In the absence of the manager, create staffing schedules that align with the allocated payroll budget and ensure the store is adequately staffed
• Report maintenance issues using the designated software systems
• Adhere to all Health & Safety policies and procedures
• Communicate regularly with the Store Manager, Regional Manager, and Support Teams
• Respond promptly to internal communications
• Stay updated with company policies, procedures, and Head Office updates
• Assist in analysing store performance
• Monitor daily footfall and conversion rates, and take action to improve performance
• Work towards achieving ATV and IPB targets
• Help control stock loss and ensure accurate completion of administrative procedures
• Promote the Bonus Club loyalty programme in line with GDPR guidelines
• Lead by example in delivering outstanding customer experiences
• Stay informed on product knowledge and internal systems through ongoing training
• Support new store openings, relocations, and closures as required
• Adhere to all internal policies, including the Whistleblowing Policy

Job description

To proactively support the Store Management Team by:

Key Responsibilities Team Management

• Maximising sales and profitability through exceptional customer service
• Maintaining high visual merchandising and store standards
• Ensuring team performance meets company expectations in the absence of the management team
• Overseeing the smooth and efficient running of the store when management is not present
• Assist in training, developing, and coaching team members in collaboration with the Store Management Team
• Provide store performance feedback to the Regional Manager as needed

Store Operations

• Maintain visual merchandising standards and implement window display schemes
• Ensure compliance with promotional activities and store layout guidelines
• Support stock control, cash handling, and in-store security procedures
• Help maintain a clean, safe, and healthy working environment
• In the absence of the manager, create staffing schedules that align with the allocated payroll budget and ensure the store is adequately staffed
• Report maintenance issues using the designated software systems
• Adhere to all Health & Safety policies and procedures

Communication & Reporting

• Communicate regularly with the Store Manager, Regional Manager, and Support Teams
• Respond promptly to internal communications
• Stay updated with company policies, procedures, and Head Office updates

Financial & Analytical Duties

• Assist in analysing store performance
• Monitor daily footfall and conversion rates, and take action to improve performance
• Work towards achieving Average Transaction Value (ATV) and Items Per Basket (IPB) targets
• Help control stock loss and ensure accurate completion of administrative procedures

Brand & Customer Engagement

• Promote the Bonus Club loyalty programme in line with GDPR guidelines
• Lead by example in delivering outstanding customer experiences
• Stay informed on product knowledge and internal systems through ongoing training

Additional Responsibilities

• Support new store openings, relocations, and closures as required
• Adhere to all internal policies, including the Whistleblowing Policy