Supervisor

The White Swan, Stratford-upon-Avon; Stratford-upon-Avon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Food & drink discount

Healthcare cash plan

Wagestream pay advance

My Fuller’s benefits platform

Full induction & training

Staff discounts on food & drink

Job summary

The White Swan in Stratford-upon-Avon is seeking a hands-on Supervisor to lead a friendly team, maintain high service standards, and ensure guests have memorable experiences. You will guide colleagues, support training, and help run daily service with a positive attitude.

Join Fuller’s, where valued staff enjoy progression, great benefits, and a supportive environment that celebrates individuality and growth. Training and induction are provided to help you excel.

Qualifications

• Experience leading a hospitality team and maintaining high service standards.
• Ability to train and guide new team members.
• Excellent communication and guest relations skills.

Skills

Team leadership

Customer service

Communication

Food & wine knowledge

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

A historic place, recently renovated, The White Swan offers a high standard of accommodation to Stratford-upon-Avon tourists. There are 41 bedrooms, a busy bar and restaurant, and function rooms popular for private parties and wedding receptions. We're a friendly team who enjoy serving our brilliant guests.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.