Supervisor

C2crestaurants; Stoke-on-Trent; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hourly pay

50% off food and drink across BigTable

25% off for friends & family

Flexible working contracts

Wellbeing & support

Career growth—apprenticeships

Free meals on shift

Exclusive savings

Job summary

Frankie & Benny’s in Stoke-on-Trent is seeking a Front of House Supervisor to lead a passionate team and deliver memorable guest experiences. You’ll oversee shift operations, train and support staff, and ensure excellent service across the dining room on a busy floor.

Join a lively hospitality brand that values inclusivity, development, and mobility. We offer competitive hourly pay, flexible contracts, and extensive staff perks while you grow your leadership career in a welcoming team.

Qualifications

• Must be a people-focused leader able to motivate a front-of-house team.
• Strong communication and guest-service skills essential.
• Able to manage busy shifts and maintain high standards of service.

Responsibilities

• Open and close the restaurant securely and confidently.
• Lead the floor and work with the management team to run smooth shifts.
• Be the go-to person to support Front and Back of House teams.
• Deliver standout service to ensure guests leave with a smile.
• Bring energy and confidence to a fast-paced, high-energy environment.

Skills

Leadership

Guest service

Communication

Teamwork

Job description

Step Up and Lead the Floor – Become a Supervisor at Frankie & Benny’s!

At Frankie & Benny’s, we believe the best moments in life are shared—over pizza, burgers, laughter, and unforgettable memories. If you love great food and great vibes, and you’re ready to lead a team that delivers amazing guest experiences, we’d love to welcome you as a Front of House Supervisor!

Why Join Frankie & Benny’s?

We know that happy teams create the best experiences, so we offer:

• Hourly pay and opportunity to earn Tronc
• A Place for Everyone– We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring passion and leadership, there’s a seat at our table for you!
• Flexible Working– Contracts that fit your lifestyle.
• Awesome Discounts– 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
• Wellbeing & Support– Our Employee Program includes a 24/7 virtual GP, mental health support, second medical opinion service, and more.
• Career Growth– Fully funded apprenticeships and development opportunities (Hospitality Supervisor Level 3).
• Perks & Rewards– Free meals on shift, early access to wages, discounted gym memberships, and exclusive savings on theme parks, shopping, and more!
• Team Celebrations– Competitions, team parties, and chances to win e-points to spend on your favourite retailers.

What You’ll Do as a Supervisor:

• Open and close the restaurant securely and confidently.
• Lead the floor– Work closely with the Management Team to run smooth, successful shifts.
• Be the go-to person– Support both Front and Back of House teams and build strong relationships.
• Deliver standout service– Make sure every guest leaves with a smile.
• Thrive in the buzz– Bring energy and confidence to a fast-paced, high-energy environment.

Who We’re Looking For:

If you love hospitality, enjoy chatting with people, and take pride in making guests feel welcome, you could be exactly who we’re looking for.

At Frankie & Benny’s, our front of house teams are the face of everything we do. From warm welcomes and great service to creating those little moments that keep guests coming back, you’ll play a big part in making every visit feel special. You’ll be part of a friendly, supportive team where you can be yourself, learn new skills, and grow in confidence.

We’re proud to be an inclusive workplace where everyone belongs. If you need any reasonable adjustments during the hiring process, just let us know – we’re always happy to help.

Thinking about using AI tools for your application? They can help you get started, but what really stands out to us is you – your personality, enthusiasm, and love for looking after guests.

What’s the process?
Application → CV review → interview → offer and onboarding

You don’t need loads of experience – just a positive attitude, a smile, and a genuine love for hospitality. If you enjoy working with people and being part of a buzzing restaurant team, we’d love to welcome you to Frankie & Benny’s