Supervisor

White Stuff; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail fashion company is seeking a Customer Host Supervisor in St Albans to lead the team in delivering exceptional customer service. This role requires motivating staff, maintaining high visual standards, and managing stock processes. Ideal candidates are passionate about retail and can inspire others while providing a positive shopping atmosphere. The position includes various benefits like a quarterly bonus and a generous holiday policy.

Benefits

Quarterly bonus opportunity

Up to 25 days holiday plus bank holidays

50% product discount

BUPA Dental Insurance

Healthcare cash plan and Life Assurance

Interest-free season ticket loan

Pension contribution

Qualifications

• Passionate about retail and fashion, eager to grow and succeed.
• Ability to lead by example and coach the team.

Responsibilities

• Support the Retail team and ensure excellent shop standards.
• Motivate and recognize team members to promote brand values.
• Process deliveries and manage health & safety procedures.

Job description

Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role, you will work alongside the Shop Manager to deliver excellent shop standards and support team development and training.

What You'll Be Doing

You will report to the Shop Manager and be part of our Retail team.

Customer Experience

• Lead by example and coach the team to ensure excellent customer service aligned with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable).
• Promote and gather customer information in compliance with data protection laws, and drive email sign-ups and conversions.
• Introduce and champion multichannel shopping options like endless aisle orders.

Product Presentation and Visual Standards

• Maintain high visual standards in store.
• Support floor moves, displays, and replenishment.
• Understand product features and promote these to customers.

Commercial Management

• Make proactive commercial decisions regarding stock and promotions.
• Coordinate promotions and key trading weeks.
• Understand and communicate shop KPIs to the team, striving for continuous improvement.

Team Management

• Organize shop operations and support staff management processes.
• Engage with resources like the White Stuff website and brand guidelines to ensure compliance and engagement.
• Create a positive shop atmosphere focused on sales and customer experience.
• Motivate and recognize team members, champion brand values, delegate tasks, and identify training opportunities.
• Assist with wellbeing initiatives and communicate team updates.

Operational Support

• Efficiently process deliveries and replenish stock.
• Support stock takes, audits, and ensure compliance with operational policies.
• Manage health & safety procedures and support store visits from stakeholders.
• Oversee ship-from-store and Click + Collect processes, and assist with stock reconciliation.

Doing Good Stuff

• Support charity initiatives and promote ethical sourcing and environmental awareness to customers and staff.

You should be passionate about retail and fashion, eager to grow and succeed, and thrive in a team environment. Your passion and expertise will inspire others and bring out their best.

White Stuff was founded in 1985, and now operates shops and concessions in the UK and internationally, offering women's and men's clothing, accessories, and homeware. Our designs reflect our personality with unique prints and details.

Our people are central to our brand—sociable, talented, and entrepreneurial. We foster a non-hierarchical, accountable culture.

Benefits

• Quarterly bonus opportunity
• Up to 25 days holiday plus bank holidays
• 2 days paid volunteering per year
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest-free season ticket loan
• Pension contribution