Supervisor

Bubble CiTea Ltd.; Scotland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-regarded bubble tea brand seeks a Supervisor to enhance customer experiences and lead the team. You will play a key role in maintaining service standards and team efficiency while enjoying opportunities for career progression and benefits such as free drinks and a pension scheme.

Benefits

Free bubble tea drink during shifts

Staff discount on drinks

Pension scheme

Career progression opportunities

Professional training

Qualifications

• Ideally experience in a fast-paced food/beverage environment.
• Ability to work flexible hours including evenings and weekends.
• Energetic with a 'can do' attitude.

Responsibilities

• Lead team members to ensure quality service and cleanliness.
• Manage customer relationships and contribute to teamwork.
• Assist Store Manager in daily operations and problem-solving.

Skills

Customer Service

Teamwork

Problem Solving

Sales Focus

Positive Attitude

Job description

JOIN US!

BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place!

OUR MISSION

Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers

WE ARE LOOKING FOR

• Supervisor (40hrs/week)

YOU WILL

• Be part of a support network working alongside the Store Manager
• Contribute to a teamwork environment by helping in problem-solving, customer relationships, and product quality
• Ensure product quality and customer service are met company standard
• Lead team members to maintain the cleanliness and upkeep of our kiosks
• Protect employees and customers by providing a safe and clean store environment
• Ensure operate efficiently and effectively by bubble baristas to accomplish daily duties
• Be responsible for protecting the store assets by following procedures for safety, stock handling, security, maintenance, and cash handling
• Remain calm & observant during busy periods or under unforeseeable situations and deploy the team members to ensure best customer experiences
• Manage and create content for the tiktok
• Complete the reasonable tasks that assigned by the company

YOU ARE

• Ideally have experience in driving a high sales-focused culture in fast-paced food/beverage industry
• Be able to work flexible hours, including evenings, weekends or holidays
• Legally eligible to work in the UK
• An energetic person with positive thinking, with a ‘can do’ attitude
• Maintain regular and consistent attendance and punctuality
• Willing to learn new skills and share your knowledge with our customers & the team

WE WILL

• Amazing opportunities for career progression
• Treat you a free bubble tea drink on breaks during the shift
• Pension scheme
• Offer you staff discount scheme on our lovely bubble tea drinks
• Provide you with great training to ensure you fit into the team as quickly as possible
• Strive to provide numerous opportunities to help your grow while being a part of BUBBLE CITEA