Supervisor

The Cloth Ear (The Merchant Hotel); Royal Hillsborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant pub in Royal Hillsborough seeks a dynamic Supervisor to lead front-of-house operations. You should have experience in hospitality, excellent communication skills, and a passion for customer service. This full-time position offers competitive pay and numerous benefits, including company discounts, flexible hours, and opportunities for career advancement.

Benefits

20% off food at various outlets

29 days holiday

Flexible working hours

NVQs training and career progress opportunities

Seasonal parties

Qualifications

• Proven experience in a supervisory role in the hospitality sector (1 year minimum).
• Knowledge of health and safety regulations and food hygiene standards.
• A genuine passion for delivering excellent customer experiences.

Responsibilities

• Supervise and lead a team of staff to ensure efficient service during busy shifts.
• Oversee daily operations and ensure high standards of cleanliness and customer service.
• Handle customer queries and assist with staff training and development.

Skills

Leadership

Customer service

Communication

POS systems

Flexibility

Education

NVQ Level 3 in Hospitality Supervisor & Leadership

Food Safety Level 2

First Aid certification

Job description

The Hillside is a charming, rustic pub situated in the historic Georgian village of Hillsborough, County Down, only 15 minutes’ drive from Belfast city centre. The Hillside first opened its doors to patrons in 1752 and has been enjoying a busy trade ever since thanks to our excellent food and drinks selection and our friendly, welcoming service. We are renowned for our roaring open fires in the winter and our pretty cobble stoned beer garden in the summer.

We are now looking to expand our team and hire a dynamic and passionate Supervisor to help lead our front-of-house operations. If you have experience in the hospitality industry and are ready to take on a leadership role, we want to hear from you!

This is a full-time position rate of pay £13.07 per hour.

This is an excellent opportunity to join Beannchor, one of the province's largest operators of licensed premises and to progress your career within hospitality!

Key Responsibilities:

• Supervise and lead a team of staff to ensure smooth, efficient service during busy shifts
• Oversee daily operations, ensuring high standards of cleanliness, presentation, and customer service.
• Handle customer queries and resolve issues promptly and professionally.
• Assist with staff training and development, ensuring the team has the skills and knowledge to perform at their best.
• Manage stock levels and assist with ordering supplies as required.
• Support the management team in achieving business goals and maintaining a positive working environment.
• Ensure compliance with health and safety regulations, as well as company policies.

The Ideal Candidate:

• Proven experience in a similar supervisory role within the hospitality sector (1 year minimum)
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication skills and a customer-focused approach.
• Ability to work efficiently under pressure and handle busy periods.
• Knowledge of health and safety regulations and food hygiene standards.
• Flexible and adaptable to the needs of the business.
• Experience with POS systems and cash handling.
• A genuine passion for delivering excellent customer experiences.

The ideal candidate will be fully flexible to work, days evenings and weekend shifts.

Bonus consideration if you have:

• 2 years’ supervisory experience in a similar busy bar/restaurant
• NVQ Level 3 in Hospitality Supervisor & Leadership (or similar)
• Food Safety Level 2 or higher (current)
• First Aid certification (current)

The Hillside offers staff:

• Company discount offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National and The Cloth Ear.
• Flexible working hours
• 29 days holiday
• Seasonal parties
• NVQs training and future progress across the Beannchor Group portfolio
• Opportunity to develop your career in a supportive and rewarding environment.

We are an equal opportunities employer.
We reserve the right to apply an enhanced shortlisting criteria.

#INDMM #Supervisor #RestaurantSupervisor #BarSupervisor