Supervisor

Serco Limited; Richmond; On-site; GBP 34,000 - 40,000; Full time

Job summary

A waste management services company seeks a Supervisor in Richmond to lead and manage a team, ensuring health and safety compliance and service excellence. Ideal candidates will have strong leadership skills, experience in managing teams, and good IT proficiency. This full-time position offers a salary of up to £40,000 and includes 25 days of holiday, health benefits, and opportunities for training and development.

Benefits

25 days holiday plus bank holidays

24/7 Employee Assistance Programme

Discounts at various retailers

Contributory pension scheme

Qualifications

• Experience in a Team Leader or Supervisor role, leading a workforce.
• Self-motivated with strong interpersonal skills.
• Ability to manage compliance with legislation relevant to the role.

Responsibilities

• Supervise a team to ensure contract compliance.
• Develop local operating procedures for Health and Safety.
• Conduct employee training and maintain team spirit.

Skills

Strong communication skills

Team leadership

Health & Safety knowledge

IT skills

Education

IOSH Managing Safely

Clean UK driving licence

HGV Class 2 licence

Tools

Microsoft suite

Job description

Overview

Location: Richmond, TW2 7SG

Contract: Permanent, Full time - 40 hours per week

Salary: Up to £40,000 per annum, dependant on experience per annum and benefits

Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Richmond. With a professional, dedicated, and friendly team, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Supervisor to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.

Role

You will be the public face of Serco's Environmental Services team in the community. As a supervisor, you will induct, manage, motivate, and lead your team, ensuring they understand their KPIs and support them in achieving these and contribute to a culture of continuous improvement wherever possible. We are on the front line when it comes to making sure our community remains a beautiful, safe, and clean place to live and work, a responsibility we take great pride in.

Responsibilities

• Health and Safety Management, complying with HSE policy, standards, procedures and key controls; including the development of local operating procedures.
• Recording HSE incidents on ASSURE and investigating them in accordance with Group Procedures.
• Completing actions following compliance reviews/audits within agreed timescales.
• Supervise employees to ensure that the service provided meets the contract compliance standards laid down by the client through regular checks and monitoring of performance.
• Arrange and undertake training of employees at the contract and develop effective employee working relationships including being able to motivate the team, create an atmosphere of good team spirit and hold a good retention rate of quality employees.
• Be conversant with and be able to meet the provisions of the relevant statutory legislation surrounding our business and understand its importance to the working environment of the contract. Examples include Health and Safety, Employment, Environmental and Transport legislation.
• Ensure that contingency plans are prepared for unexpected occurrences, seasonal variations, and annual events, which have relevance to the services undertaken.
• Supervision, management, and leadership of the workforce ensuring sufficient cover is available and resources are used in the most effective and efficient manner.

What you'll need to do the role

• Experience of working in a Team Leader or Supervisor position, ideally leading a blue-collar workforce with a clean UK driving licence.
• Strong communication and interpersonal skills as well as be self-motivated with the willingness to undertake further training when required and work well within a team.
• IOSH Managing Safely is preferrable but not essential, the successful postholder will be required to undertake the qualification.
• Sound understanding of Health & Safety.
• HGV Class 2 licence is preferrable but not essential.
• Good IT skills, proficient using the full Microsoft suite.

What we offer

• Holidays: 25 days plus bank holidays
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Pension: Up to 6% contributory pension scheme
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.